Our client is keen to appoint a skilled customer service professional to join their small team! This role focuses on delivering excellent customer service by managing orders, handling customer queries and supporting the sales team. You'll ensure smooth order processing, maintain accurate data and help identify sales opportunities with existing customers.
£25,500 per annum
Mon-Fri, 8.30am – 5.00pm
Mansfield
Key Responsibilities:
Process orders and manage the full "order to cash" cycle
Create and follow up on customer quotes
Upsell and cross-sell to existing customers
Manage delivery queries and customer complaints
Maintain customer data and pricing in SAP
Build strong relationships through clear communication
Keep records of customer interactions and maintain CRM data
Support sales targets and team goals
Requirements:
Good communication and organisational skills
Previous experience in a customer-facing role, ideally within an office setting
Competent with MS Office and data entry
Experience using SAP (preferred)
Own transport (preferred for potential travel)