Summary of Role
Account Executive - Insurance within the Willis FINEX UK Financial Institutions team. Responsible for a portfolio of predominantly UK based clients and prospects with accountability for retention and servicing of clients and new business development. The successful individual will manage and develop client and Willis relationships and grow portfolio within the business unit.
Location – Ipswich, with flexibility to attend the London office for insurers and client meetings
The Role
Client Relationship Management
1. Understand the clients’ business and risk management needs and look for solutions to deliver those needs through the provision of ongoing service
2. Understand, apply and where necessary explain the BU policies and procedures
3. Establish and maintain active relationships with our clients and retail offices
4. Provide technical, industry and subject matter expertise where required
5. Draw on expertise within specialist technical teams within the BU and across the Group for clients as required
6. Liaise with clients and build strong relationships
7. Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients
8. Grow existing portfolio by identifying new, and/or existing opportunities
Business Development
9. Responsibility for supporting the drive of the sales process and business area practice activity in relation to winning, retaining and developing profitable new clients.
10. Assist with the development and maintenance of prospects including research, initiation of contact, meetings, responding to RFPs, new business presentations, accurately maintaining CRM database in order to create and convert sales opportunities.
11. Respond quickly and accurately to new business introductions
12. Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities
13. Develop and maintain knowledge of relevant products and services offered by Willis
14. Networking – internally with other BUs, within the sector, and with external specialists
Placement Management
15. Work closely and maintain working relationships with key market contacts
16. Ensure transparency of agency and other commitments made to carriers and clients
17. Manage compliant processing of contracts as per FCA and contract certainty requirements
18. Assist with loading of data into the relevant WTW systems
19. Check policies, market presentations and client documentation as appropriate
20. Assist with and design programme and pricing structures to best meet the client’s needs based on knowledge of the client, the insurance market and industry sector proposition
21. Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards
Operational and Service Delivery
22. Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates
23. Communicate effectively
24. Development of service plans that define the engagement and timing of engagement with the client
25. Manage KPIs/SLAs to ensure targets are met
26. Ensure adherence to Group policies, procedures and all regulatory requirements
27. Provide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in place
Other
28. Support Willis management to manage the BU risks
29. Any other duties commensurate with position or level of responsibility
30. Maintain relevant qualifications required for the role