Job Summary: In this role you will work as part of a cross functional team, reporting into an experienced Senior Manager. You will manage customer eProcurement solutions including revenue growth, key business metrics, and securing customer satisfaction while driving the implementation of corporate strategies. In addition, you will be expected to analyse and understand the customer's business strategies and future product plans to align company offerings and resources where mutually beneficial. This is a flexible, hybrid working role giving you the work life balance to work from home and from the office. You will be able to manage your own diary in regard to on-site office time in Leeds, but will be required to be on-site minimum 3 days. What's in it for you? Along with offering a competitive salary package, we also offer: A supportive team environment where everyone really is working toward the same goal. A strong open door policy within management An environment where you will be given the tools and opportunities to further your career Pension scheme Simply Health Medical Cover 25 days holiday plus bank holidays with option to buy additional holiday FREE Onsite Parking Flexible home working Cycle to work Scheme & Car salary sacrifice schem Reward schemes What will you be doing? Primary subject matter expert and point of contact to achieve identified deliverables. Focus strongly on the automation of customers' procurement operations Manage end to end projects integrating customer systems with eCommerce solutions Troubleshoot issues with automated customer orders, invoices and other documents when they arise Uncover system and process automation opportunities within Farnell's current architecture Manages required activity with various support organizations in support of delivering customer service level expectations. Ensures customer adherence to contractual agreement including identifying options available to enable additional Return on Investment (ROI). Subject matter expert for customer-focused strategies that leverage product and solution offerings to drive market share growth and to meet budget expectations. Develops strategic relationships with customers, suppliers and peers to identify and leverage business goals while enhancing the company's profit margins. Other duties as assigned. What will you need? Experience in an eCommerce operations or IT environment providing support and training. Detailed knowledge of cXML and OCI punch out. Strong understanding of B2B API integration principles Knowledge of eProcurement solutions (Ariba, SAP, Oracle, Coupa etc) and associated electronic order/invoice integration protocols (cXML, XML, EDI), the messages (Order, Confirmation, ASN, Invoice) and communication methods (AS2, HTTPS, VAN) is desirable. Thorough knowledge of principles, theories and concepts in area of discipline. Competent in all job functions and has general understanding of the industry practices, techniques and standards. Develops solutions for a variety of situations and works on projects requiring evaluation and analysis. May refer to policies, practices and precedents for guidance; determines best course of action to achieve results. Work is performed independently and requires the exercise of judgment and discretion. May receive some limited guidance for new assignments. Work may be reviewed for overall adequacy. Collaborates with management and team members within the department/function and other areas of the organization. May represent department internally or externally. Actions may impact the success of the overall department and/or the organization. Failure to accomplish work or erroneous decisions may result in delays to projects, loss of revenue or allocation of additional resources to remedy.