Our General Managers play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, maintaining high operational standards and smashing commercial targets.
Responsibilities
1. Take full ownership of the store management, ensuring everything is in place to hit commercial targets with responsive management of budgets and cost controls
2. Overseeing the complete business operation, maximising profitable sales and growth while creating a unique customer focussed environment
3. Taking the lead in creating a great place to work for everyone on a day-to-day basis whilst thinking ahead to ensure your team have a development journey with Dobbies
4. Sparking your team's passion for delivering the best customer experience possible by creating a brilliant customer journey
5. Observing your team's service levels, identifying ways they can improve and finding the best way to suit that individual in coaching them to improve
6. Working closely with our central support teams, maintaining excellent communication, stock supply and response
7. Ensuring all compliance with health & safety regulations, whilst caring for employee and customer welfare at all times
Who we are looking for
8. Retail management expertise with proven experience of leading multiple direct reports and their teams
9. Commercial awareness and understanding of budgets, profitability from driving retail sales and improved ways of working
10. Ability to identify training needs. You'll be effectively coaching and training all levels ensuring teams are delivering a first-class customer experience
11. Excellent communication skills. You'll ensure that successful initiatives and actions are shared across the business and that performance is monitored
12. Adaptability. You'll act quickly and enthusiastically to changing priority, workload and concepts
13. Positivity managing change. You'll lead the team through each season with care and motivation to deliver best
14. Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What we offer
15. Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
16. Treat yourself with generous uncapped discount across our stores with 50% off in our restaurants, 25% off in the Garden Centre and 10% off in our food halls
17. Access to Wagestream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
18. Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling servoce and discounted retail rewards with our employee wellbeing platform
19. Access to Dobbies Academy - continue your development with our eLearning platform and development programmes
20. Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.