Job Details
Location: Newbury + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Contract: Full time 37.5 hours per week – Monday to Friday
Hybrid: work from home and office, come to office 2–3 days a week for at least 8 days per month.
Who We Are
We’re here to build a network the UK can count on – connecting people, places and potential. Our aim is to close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong and welcome different perspectives.
What you’ll do
* Lead IT and network change projects from planning to execution.
* Maintain and optimise trading and billing configurations and processes.
* Oversee second‑line support for customer care and billing issues.
* Deliver operational reporting and analytics to inform decision‑making.
* Drive process improvements and automation initiatives.
* Ensure compliance with operational standards and regulatory requirements.
* Collaborate with senior stakeholders to align operational priorities.
Who you are
* Extensive experience in telecom operations and system management.
* Proven track record in project management and IT/network change delivery.
* Advanced analytical and reporting capabilities.
* Deep understanding of billing systems and customer care processes.
* Excellent stakeholder engagement and communication skills.
* Familiarity with compliance and regulatory frameworks.
We are an Inclusion for All Employer
We encourage applicants of all backgrounds, including those with disabilities, to apply. We are a Disability Confident Employer and offer a ‘Offer an Interview’ scheme.
What we offer
Great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. Benefits can be personalised, including discounts, vouchers, a pension plan and more. We support career development with learning tools and parental leave policy.
Legal and Eligibility
We are regulated by the Financial Conduct Authority. All offers are subject to background checks, including criminal (DBS) and financial checks. We provide reasonable adjustments for recruitment.
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