Role - Helpdesk Manager/Lead Location - Whiteley Start - ASAP Salary - £35,000 to £40,000 The Role We are working with a fast-growing Managed Service Provider based in Whiteley, Hampshire, who are looking to appoint a Helpdesk Lead / Manager to join their dynamic team. In this role, you will be responsible for leading a small team of 2nd Line Engineers, ensuring service tickets are managed and resolved in a timely and professional manner. You will act as the key escalation point, providing advanced troubleshooting support and ensuring high-quality service delivery across the client base. This is a hands-on leadership role, requiring both team management skills and strong technical expertise across Microsoft technologies. The Opportunity This is an excellent opportunity to step into a leadership role within a thriving MSP environment. You will: Lead, mentor, and support a team of Engineers. Oversee day-to-day Helpdesk operations, ensuring SLAs are met. Act as a 3rd Line escalation point for complex issues. Work in a collaborative, forward-thinking environment with plenty of scope for progression. Gain exposure to a wide range of technologies and client environments. With the business continuing to expand, this is a chance to grow your career as the company grows, taking on increasing responsibility in a supportive environment. The Person We are seeking a proactive and technically strong leader who enjoys working in a fast-paced MSP environment. The ideal candidate will have: Previous experience in a Helpdesk Lead, Supervisor, or Manager position in an MSP or large end user environment Proven 3rd Line Support technical expertise to act as a reliable escalation point. Strong background in Microsoft technologies, including: Windows Server (2016/2019/2022) Microsoft 365 / Exchange Online Microsoft Azure Active Directory & Group Policy Intune / Endpoint Manager SharePoint & OneDrive administration Hyper-V Excellent troubleshooting, problem-solving, and communication skills. The ability to manage and motivate a small technical team while remaining hands-on with escalations. This is an on-site role in Whiteley, Hampshire, offering a competitive salary of £35,000 – £40,000 and the chance to lead a talented and growing support team. If you would like to learn more, please apply through the advert and we will be in touch to discuss in more detail.