Join Nationwide's transformation journey and shape the future of customer communications through innovative marketing technology platforms. Job description We are looking for a Product Owner to join the Marketing Transformation & Operations Team within the Customer Brand and Engagement function. We are on a transformation journey, with an ambition to create and send industry leading Customer Communications that deliver the best experiences, enabling customers to make financial decisions that are right for them. To enable our colleagues to do this in the most effective and efficient way, we leverage market leading technology that provides the backbone to our processes, allowing us to reimagine how we work day to day. You will be working in our Enablement & Capability Team that sits in Marketing Transformation. Our role is to ensure that our colleagues have the right tools and technologies that enable them to deliver at pace, whilst not compromising on quality and controls, in a financial services environment. As a Product Owner of our Adobe Workfront and AEM Assets platforms, you will be responsible for driving the product roadmap, delivering platform enhancements that bring value to our colleagues and expanding the use of this capability across the Customer Brand and Engagement function, and wider Communications Community at Nationwide. You will be playing a crucial role embedding the 'core' technology that brings our function together and how we set ourselves up to operate more efficiently and scaling our capability. Working closely across the function and with our Chief Operating Office (COO) to achieve our strategic objectives. We are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Bournemouth or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you'll be doing As we continue to enhance our tools and processes your role will ensure that our platforms operate as we need them to today, whilst driving the agenda for tomorrow. You'll oversee the operational use of our Adobe Workfront and AEM Assets platforms for onboarded users, ensuring they are performing as expected and delivering value You'll drive the strategic roadmap for these tools, implementing platform enhancements that enable our colleagues to be effective and efficient You'll be responsible for cross-function engagement, ensuring priorities are managed and focus is applied on the right development at the right time, in order to drive our strategy and maximise user value You'll lead the team that supports the users of our platforms, taking business requirements into our delivery teams, delivering platform training and troubleshooting issues You'll lead the stakeholder engagement across the CBE function and ensure effective ways of working with our technical support teams (internal and external) You will also stay up to date with industry trends and advancements in workflow and asset storage technologies to ensure our platform remains cutting edge and competitive About you We're looking for an experienced Product Owner who has: Experience of having held a Product Owner role, preferably in Marketing Technologies or Adobe products Excellent project management, planning and organisational skills with the ability to manage multiple competing priorities and deliverables. Working effectively across a Matrix team/cross function is essential A proactive, collaborative and solution-oriented approach with the ability to support complex change projects and realise opportunities to drive further improvements Strong analytical and problem-solving skills with a focus on innovative and practical solutions that drive user value Proven experience in owning, prioritising and communicating a product backlog that can transparently show the value it drives for the business An ability to build strong relationships with senior management, excellent verbal and written communications skills with the ability to convey complex information to diverse audiences Experience and understanding of Agile change methodologies, preferably demonstrating knowledge of a recognised framework (e.g. SAFe) People management experience is desirable, but not essential Financial sector experience is desirable, but not essential Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Benefits There are all sorts of employee benefits available at Nationwide, including: A personal pension – if you put in 7% of your salary, we'll top up by a further 16% Up to 2 days of paid volunteering a year Life assurance worth 8x your salary A great selection of additional benefits through our salary sacrifice scheme Wellhub – Access to a range of free and paid options for health and wellness Access to an annual performance related bonus Access to training to help you develop and progress your career 25 days holiday, pro rata What to do next If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Please note that should you be successful in securing this role the job title on our internal systems will be Marketing & Corporate Affairs Manager. 17 Benefits: Company pension Flexitime Health & wellbeing programme Life insurance Paid volunteer time Work from home Work Location: In person