Direct message the job poster from Microbyte MSP
Helping organisations make informed decisions around technology
Microbyte is looking for a 1st / 2nd line engineer to join an established MSP with exciting growth plans. This role will be based at the Peterborough Headquarters and will primarily be office-based with the option for onsite work after probation. Previous IT-career experience is required, and the candidate must demonstrate critical thinking, superb communication skills, and problem-solving abilities.
THE CANDIDATE MUST HAVE PREVIOUS EXPERIENCE IN A HIGH-PRESSURE ENVIRONMENT INVOLVING MANY CALLS AND CASES EACH DAY. MSP OR NOC EXPERIENCE IS AN ESSENTIAL CRITERIA FOR THIS ROLE.
The role will include:
* Call-taking and immediate fixes (triage)
* Working with forward-thinking engineers and the latest technologies
* On-the-job training and support for qualifications (Microsoft, 3CX, Cisco, etc.)
* Diverse customer-base and solution portfolio
* Integration with a fast-paced, international team
Role Specifics:
* Working Hours: 08:45 – 17:30
* Project work: Opportunities available
* Transport: Must have a full UK driving license – pool cars available
* Salary: Dependent on experience but based on a clear roadmap
Working Knowledge Required:
* PC, Mac + Windows Server (2016, 2019, 2022) Administration
* Virtualisation Technologies (VMWare + Hyper-V)
* Office 365 Administration (Exchange Online, Teams + SharePoint)
* Printer Management + Administration
* Backup Management + Administration
* Remote Support Tools
To provide fast and reliable service, it is important to confidently and efficiently prioritise, diagnose, research, and resolve support issues.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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