About us
Everyone knows Kwik Fit for our tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit – whatever comes our way, our teams have what it takes to get the job done properly. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for customers who need us at the drop of a hat. You could say we've learnt to expect the unexpected
That's what it's all about for us – being there for customers in their hour of need and delivering friendly service of the highest quality when they need it most. It's what makes our centres a valued part of their local communities.
And we're just as dedicated to our staff. With Kwik Fit you'll be given every opportunity to develop your skills using state-of-the-art equipment and working with some of the biggest brands out there.
Sounds good, doesn't it? That's why we say, 'you can't get better'.
The role
The role itself entails authorising tyre requests made by our Kwik-Fit centres and third party providers for our fleet customers. We will provide you with extensive training, helping you to gain the knowledge needed for this role.
Additional Information
* Part Time shift pattern available with rotating Saturday working
* Week 1 Wednesday 9.30am until 6pm, Thursday 12pm until 6pm and Friday 9.30am until 6pm, 21.5 hours over 3 days
* Weeks 2 Wednesday 9.30am until 6pm, Thursday 12pm until 6pm, Friday 9.30am until 6pm and Saturday 8.30am until 5pm, 29.5 hours over 4 days
* Training will be completed onsite, side by side
* Hybrid working one day per week once training has been successfully completed
Key accountabilities
No two days are the same at Kwik Fit -
* Achieving key maximum performance results measured on telephone statistics, speed and accuracy.
* Maintain high levels of customer awareness and flexibility.
* Report areas of improvement or concern to line manager.
* Work as a conscientious team member
* Promote a professional image of Kwik-Fit & Kwik Fit fleet operations at all times
* Adhere to brand and part fitment within defined parameters.
Skills & experience
Our friendly service and top-level mechanical expertise is a winning combination that makes us heroes in the community. Striking that balance as a Contact Centre Agent requires a special skill set including:
* Proven track record of good customer relations, call centre experience and or Fast fit industry/fleet experience an added advantage.
* Computer literate.
* Basic keyboard skills.
* Good telephone manner.
* Commercial acumen.
* Problem-solving and analysis.
* Written and verbal communication.
* Excellent Customer Service skills.
* Ability to handle complex queries and challenging customer scenarios.
* An ability to learn new systems and processes.
* Excellent communication and relationship skills.
Other
* 34 days pro rata annual leave including bank holidays
* Exclusive discounts at major retailers, restaurants, holidays and much more
* Generous staff discounts for you and your family
* Award-winning training and development, with fantastic career prospects
* Wide range of wellbeing support for you and your family
Job Reference: KF21866