At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
What you'll do:
1. Customer Focus
2. Support service delivery in accordance with contractual requirements.
3. Apply the principles of Key Account Management (KAM) in support of the ISO 44001 standard.
4. Leadership
5. Deliver the quality management system against the EMCOR UK strategy and objectives.
6. Supervise quality assurance staff and coordinate their activities.
7. Provide training and mentorship to team members.
8. Review the method for ensuring that all employees and any other persons employed under EMCOR UK's direct control comply with the account specific quality arrangements.
9. Engagement of People
10. Drive the engagement of people through the Employee Engagement Survey.
11. Implement the GEMS programme onto the account as part of reward and recognition.
12. Deliver quality assurance training as required on the account.
13. Consult and communicate with employees on local objectives and targets.
14. Engage with the Creating Balance and Wellbeing Team.
15. Process Approach
16. Establish and implement quality assurance policies and procedures.
17. Implement and deliver the ISO 9001 management system on the account in line with the 7 pillars of quality assurance.
18. Align QA strategies with organisational goals and regulatory requirements.
19. Improvement
20. Implement and maintain the internal quality audits programme.
21. Host and facilitate external audits, including BSI assessments for ISO 9001, 14001, 45001.
22. Ensure compliance with industry standards and best practices.
23. Communicate quality-related issues to stakeholders.
24. Recommend corrective and preventive actions, and monitor trends.
25. Promote improvement in work practices through ownership and commitment from EMCOR UK personnel.
26. Implement the Learning from Experience framework to drive continual improvement and communicate learning.
27. Support the Customers for Life (C4L) program and utilise feedback to drive improvement.
28. Support the EMCOR UK QA Manager with accreditation, awards, and certification.
29. Apply risk-based thinking to drive the QMS.
30. Support the corrective and preventative action process through root cause analysis.
31. Complete an annual management review of the account QMS and report on performance to the leadership team.
32. Evidence Based Decision Making
33. Track performance indicators related to quality.
34. Analyse data to identify areas for improvement.
35. Utilise feedback from customers and employees to develop the QMS.
36. Embed outcomes from management review into the QMS.
37. Relationship Management
38. Implement KAM principles and foster collaboration with stakeholders.
39. Embed the C4L initiative on the account.
40. Support a culture of collaborative and engaging communication.
Who you'll be:
* Strong analytical and problem-solving skills.
* Excellent communication skills.
* Proficient in quality management systems and software including SharePoint.
* Knowledge of industry standards and regulatory requirements.
* Continual improvement tools and techniques.
* Excellent interpersonal and customer relationship skills.
* Clean, full driving licence.
At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Additional benefits:
* Industry leading maternity & paternity policies
* Refer a friend scheme - worth £500 per referral
* GEMS - Internal recognition scheme with vouchers for Amazon and retail/dining
* Extensive learning & development opportunities, including progression
* Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing, breakdown cover
* Bike To Work Scheme
* Health cash plan - benefits include optical, physiotherapy, and wellbeing
* Dental scheme
* Access to health assessments
* Employee Assistance Programme for guidance on personal, health, legal, and financial queries
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