Job Description
Head of Community Services
Location: Oldham (hybrid)
Salary: £69,495
Job Type: Permanent
Full, clean driving licence and access to own vehicle desirable
Purpose of the post
Responsible for leading, managing and developing the Community Services team to ensure an outcome based approach is taken to service delivery. Providing the relevant support to the Operations Director Customer First to support the development and delivery of the strategic delivery plan.
Responsible for the interpretation and implementation of the strategic delivery plan to support the vision of the development of thriving communities by designing community based interventions in conjunction with a range of internal functions and external partners to ensure positive outcomes for customers and the communities we operate in.
Responsible for increasing customer satisfaction through the delivery of innovative and efficient customer services through the Community Services Team within a strong performance framework that seeks continuous improvement.
Responsible for the strategic delivery and performance reporting of FCHO’s social value agenda, ensuring measurable, high-impact outcomes across our communities. This includes developing and implementing frame...