Umbel Restaurant Group was founded by Simon Rogan in 2002 with the opening of the acclaimed L'Enclume restaurant in Cartmel, Cumbria. Over the years we have grown to include, Rogan & Co & Aulis in Cartmel, Henrock in Windermere, Aulis in London and Skof in Manchester. We boast 6 Michelin stars and are renowned for the quality and seasonality of our offer. We also have 16 rooms across Cartmel for our diners/guests to stay overnight.
We are now looking to recruit a Reservations Manager on a fixed-term basis for 15 months, to join our reservations team based in Cartmel.
The role will involve:
* Overseeing the reservations team of 5
* Manage and oversee all reservation activities for our 6 UK restaurants across phone, email, and online platforms
* A hands on approach to the role; answering guest queries, complaints and restaurant/room bookings
* Optimise occupancy and revenue by monitoring covers and adjusting availability across the restaurants and rooms
* Collaborate closely with the reception team
The role is based on 45 hours a week, day shifts only.
We are keen to hear from individuals with experience in similar environments, a passion for hospitality and customer service, an understanding of reservations software systems would also be highly beneficial.
Additional benefits include:
Staff Discounts across our Group - Family Discounted Rate - Bike2work Scheme - Calm App Premium membership - Employee Assistance Programme - Employee Referral Scheme - Ongoing Training and Career Development.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
We look forward to hearing from you