Who We Are?
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.
What we are looking for ?
Environment & Delivery lead under the Hotels & Restaurant tower, ensuring Opera platform stability with planned maintenance, controlled change, and smooth BAU operations. This role sits at the intersection of environments, releases, incidents, automation, and stakeholder coordination, with a strong focus on reducing risk and improving operational efficiency.
Key Responsibilities
Environment Management
* Own and manage lower environments and production readiness for Opera Cloud and related integrations.
* Coordinate environment availability, property refreshes, access, and readiness for projects, testing, automation, BAU, and releases.
Release & Change Governance
* Lead CAB / Change reviews, release scheduling, and deployment coordination.
* Ensure changes are risk-assessed, sequenced correctly, and communicated clearly.
Operational Stability & Incident Support
* Support P1/P2 incident triage, RCA discussions, and PIR follow-ups.
* Act as a bridge between BAU, product teams, vendors, and delivery partners.
Automation & Process Improvement
* Support automation initiatives to reduce manual effort and improve consistency. o Provide necessary technical & architectural guidance and planning support.
* Coordinate and support for completing infrastructure requirements.
Stakeholder Management
* Work closely with Commercial, Product, BAU, Vendors (Oracle / Partners) to unblock delivery and maintain confidence in platform operations.
Required Skills & experience
* Good understanding of cloud platforms (AWS) and cloud‑hosted application environments
* Hands‑on experience with container technologies such as Docker and Kubernetes
* Basic understanding of CI/CD pipelines and deployment processes
* Experience using logging tools for issue analysis and troubleshooting
* Experience with monitoring and observability tools such as Dynatrace
* Familiarity with delivery and quality tools like JIRA and Zephyr
* Strong understanding of environment management across DEV, SIT, UAT, Pre‑Prod and Production
* Good knowledge of release management and end‑to‑end SDLC
* Ability to coordinate with development, QA, DevOps, integration and support teams to resolve environment issues
* Act as a single point of coordination to restore environment usability and stability
* Experience managing environment dependencies across web applications, mobile apps, APIs and backend services, and applications like postman.
* Ability to support incident resolution, environment issues, and release‑related problems
* Strong communication skills to ensure clear status updates and issue resolution across teams
Our X-Factor
* Work ethic: You are a consummate professional.
* Aptitude: You have an innate capacity to transition from project to project without skipping a beat.
* Communication: You have excellent written and verbal communication skills for coordination across projects and teams.
* Impact: You are a critical thinker with an emphasis on creativity and innovation.
* Passion: You have the drive to succeed paired with a continuous hunger to learn.
* Leadership: You are trusted, empathetic, accountable, and empower others around you.