Museum of Natural History, Parks Road, Oxford OX1 3PW About the role We are recruiting a part-time Visitor Experience Assistant to join our busy team. Working under the supervision of the Visitor Experience Manager, our close-knit team of Visitor Experience Assistants provide a friendly welcome to visitors to the Museum of Natural History (870,000+ visitors per year), and assist with enquiries. They also encourage donations to the Museum and conversions to Gift Aid. The Visitor Experience Assistants play an important role in ensuring visitor safety and in the security of the building and the Museum collection, and give introductions to visiting groups. This is a permanent, part-time position, working 7 hours per week on Sundays. In addition to the Sunday shift, there are opportunities for the post-holder to pick up additional shifts on an ad-hoc basis, particularly during school holidays, when the Museum is busier. Due to the nature of this post, the successful candidate will be required to undertake a satisfactory Basic Disclosure and Barring Service (DBS) due to access to Museum collections. This role will also involve regular manual handling. About You This role requires excellent interpersonal skills, a professional attitude and a flexible approach to work. Ideally the post holder will have experience of working in a museum or heritage visitor attraction, and experience working in a similar customer-focused environment. The successful candidate will have a confident and proactive approach to dealing with problems and issues as well as a positive attitude and a desire to gain knowledge of the Museum and to share this with our visitors. What We Offer As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including: • An excellent contributory pension scheme • 38 days of annual leave • A comprehensive range of childcare services • Family leave schemes • Cycle loan scheme • Discounted bus travel and Season Ticket travel loans More information is available at Diversity