At Punch Pubs, we're proud to be a business that thrives on collaboration, energy, and doing things the right way. We're now looking for a detail-focused and people-oriented Utility Account Coordinator to join our Credit and Utility Team.
This is a great opportunity for someone with ledger experience and a passion for delivering excellent service—without necessarily looking to build a career in finance. If you enjoy working with data, solving problems, and supporting others, this could be the perfect fit.
What You'll Be Doing:
* Managing a portfolio of utility accounts, ensuring accurate billing and that weekly payments reflect actual energy usage.
* Keeping clear, up-to-date records of all account activity.
* Handling supplier queries and disputes from start to finish, keeping everyone in the loop.
* Supporting new customers with a clear explanation of how our energy scheme works and providing ongoing help.
* Reviewing complex utility bills and preparing them for processing into our internal systems.
What We're Looking For:
* Experience in customer service, with confidence speaking on the phone.
* Background in ledger work—such as purchase ledger, sales ledger, or credit control.
* A team player who's also comfortable working independently.
* Strong attention to detail and a proactive approach to problem-solving.
* Confident using Microsoft Office, especially Excel.
Why Punch?
At Punch, we believe in thriving together. You'll be joining a supportive team where your work makes a real difference. We offer a competitive salary, great benefits, and the chance to grow in a business that's proud of its values and culture.
Job Type: Full-time
Pay: £24,420.00-£46,573.75 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Employee discount
* Free parking
* On-site parking
* Sick pay
Work Location: In person