Job Description
Senior Technical Support Analyst
The Service Delivery Organization is committed to business technology support, service management, risk management, and relationship management in support of all applications and infrastructure towers. As a member of the Service Delivery Organization, the Technical Analyst will work closely with the Service Delivery Leader, Systems Analysts, Business Users, and Application and Infrastructure support teams to develop, document and deliver process and systems solutions which enable ADM’s strategy.
This role will be focused on the VAX system serving as a senior technical expert to support our business users primarily in EMEA but also in North America.
Job Responsibilities:
* Designing, developing, testing and deploying new system enhancements and maintaining existing system functionality
* Provide technical design assistance and review of small or medium enhancements and projects
* Perform code review and approval to enforce coding standards across applications
* Write detailed technical designs for business requests, partnering with business and GT teams as needed
* Perform technical assessment of 3rd party solutions
* Provide technical expertise and support for merger and acquisition efforts.
* Provide regular and accurate status updates and other documentation to management and team members for assigned work
Job Requirements:
* 10+ years programming experience
* Proficient with COBOL / DCL
* Knowledge of the Netron utility desired
* Experience with and knowledge of flat file data structures
* CTRM, Financial, Sales and/or Inventory systems experience desired
* Exhibits ability to work both in a geographically diverse team environment and independently
* Ability to maintain confidentiality
* Strong analytical, organization, time management, facilitation, and process management skills
* Demonstrated high level of written, verbal and interpersonal skills to communicate technical and non-technical information, ideas, procedures and processes.
* Able to work in a fast-paced, changing environment, and with all levels of the organization and cope with rapidly changing information
* Ability to evaluate and negotiate priorities and adapt to new/evolving individual and team assignments as adjustments are needed
* Provide guidance and support as needed with ADM’s managed services support vendor
* Maintains a positive work environment through teamwork & conflict resolution
* Strong problem resolution, judgement and decision making skills
* Bachelor’s degree related to Information Systems, Business or other relevant academic discipline with a minimum 10 years job experience in IT or process area(s) preferred
#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Culture, Engagement & Inclusion | ADM.
About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
Req/Job ID
100348BR
Ref ID
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