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Job Description
Job Title
Veterinary Advisor Technical Product Support (TPS)
Reporting Line
Reports to Companion Animal Technical Team Lead.
Location
Home based, with travel to Head Office in Milton Keynes approximately 6-8 times per year and occasional additional travel for key meetings, training and events (which may include overnight stays and weekend work).
Role Purpose
Provide specialist veterinary expertise on the companion animal portfolio, supporting customers who contact the UK Vet Support team by phone, online form and email. The role focuses on technical product support, case handling and enquiries (including dermatology, diabetes, infectious disease, parasitology), with occasional training of the wider team. The post holder will liaise with Technical Strategic Leads, the Lead Field Vet Advisor (VA), Marketing and the National Sales Manager to share insights that shape technical materials, training and customer communications.
Responsibilities:
Act as a primary technical contact for companion animal product enquiries, ensuring timely, accurate and compliant responses.
Handle and document technical queries and complaints in MAXX, working closely with Pharmacovigilance for adverse events and product quality complaints.
Maintain compliance with the National Office of Animal Health NOAH Code, pharmacovigilance requirements and internal Standard Operating Procedures (SOPs) and support the Technical Product Support team in doing the same.
Contribute to and maintain the technical Knowledgebase, including FAQs and case learnings.
Analyse enquiry and case trends and share insights with Technical Strategic Leads, the Lead Field VA, Marketing and th National Sales Manager (NSM) to inform strategy, materials and communications.
Provide occasional technical training and onboarding support for the front-line TPS team and other internal stakeholders.
Represent the Company technically at selected meetings, congresses and events, and support NOAH compliance for relevant technical materials.
Explore and champion appropriate AI and digital tools to streamline processes and improve efficiency and consistency in servicing customer enquiries.
Your Profile:
Member of the Royal College of Veterinary (MRCVS) with a valid UK driving licence.
Strong customer focus, clinical reasoning and communication skills.
Ability to work independently in a home‑based role while collaborating effectively with cross‑functional teams.
Required Skills:
Adaptability, Adaptability, Beef Cattle Management, Clinical Reasoning, Communication, Customer Communications, Customer Experience Design, Customer Experience Management, Customer Management, Customer Relationship Building, Data Analysis, Infectious Disease, Parasitology, Personal Initiative, Pharmacovigilance, Product Management, Regulatory Compliance, Sales Services, Scientific Communications, Scientific Writing, Segmentation Strategy, Swine Production, Technical Compliance, Training and Development, Veterinary Consulting {+ 4 more} Preferred Skills:
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Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular Relocation:
No relocation VISA Sponsorship:
No Travel Requirements:
10% Flexible Work Arrangements:
Remote Shift:
Not Indicated Valid Driving License:
No Hazardous Material(s):
Yes Job Posting End Date:
03/26/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Requisition ID: R389370