Job Start Date: ASAP
Complaints Handler
5 days a week in office
23k – 24k
Based in Hinckley
Are you a dynamic individual with a knack for communication and a passion for problem-solving? We are looking for a motivated Complaints Handler to join our client’s head office in Hinckley.
Why This Role?
You will be instrumental in maintaining cash collections and reducing overdue debt, ensuring the financial health of the organisation.
What We’re Looking For:
* A bright, confident, and positive individual who thrives in a fast-paced environment
* At least two years of experience in customer service or account collection
* Exceptional negotiation skills and a pragmatic approach to problem-solving
Your Daily Responsibilities:
* Engage with clients about their overdue accounts
* Address payment and service queries, mainly over the phone
* Deliver “Super Service” in every interaction, maintaining detailed records
* Process debit/credit card payments efficiently
* Collaborate with the team to streamline client accounts and internal processes
* Handle account adjustments and provide comprehensive case histories when necessary
What You’ll Achieve:
* Meet and exceed cash collection and outbound call targets
* Ensure timely and accurate completion of credit control tasks
* Maintain high levels of attendance and punctuality