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Supervisor Operations (Hybrid)
Full time, London, United Kingdom
In this role, you will be responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing assistance, and coaching. As the Operations Supervisor you will also be the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets.
As a Supervisor Operations, you will
* Provide leadership to a team of travel consultants
* Collaborate with performance data to maximize the effectiveness of the team
* Develop learning programs for closing own short- and long-term competency gaps
* Provide the client with the required industry information, such as low fares, exchange costs, and penalties
* Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
* Monitor global distribution systems (GDS) queues daily to maintain quality control
About You
* Extensive experience in the corporate travel management industry
* You have previous supervising, leadership experience
* Advanced skills on GDS Sabre
* Strong critical thinking and problem-solving skills
* Strong verbal and written communication skills in English
About Us
We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.
Your life at BCD
Working at BCD means connecting, collaborating and celebrating. You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don't just take our word for it Hear why people join BCD and more about the great perks of Life at BCD.
You'll be offered
* Flexible working hours and work-from-home or remote opportunities
* Opportunities to grow your skillset and career
* Generous vacation days so you can rest and recharge
* A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
* Travel industry professional perks and discounts
* An inclusive work environment where diversity is celebrated
Ready to join the journey? Apply now
We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department