Join our team as a Field Service Engineer - West Lancashire at Virgin Media O2.
Location: Preston, Wigan
Job Family: Technicians & Engineers
Job Type: Full Time
Posted Date: 25-Apr-2025
Salary: £29,000 - £36,200 per year
To qualify, you must reside in one of the following postcodes: WN1, WN2, WN3, WN4, WN5, WN6, WN7, WN8, PR1, PR2, PR4, PR5, PR6, PR7, PR25, PR27, FY1, FY2, FY3, FY4, FY5, FY6, FY7, FY8.
Join us as a Field Service Engineer (internally known as a Field Technician) and earn a competitive salary, plus overtime, averaging £4,700, and a performance-based commission of £2,500.
We welcome motivated, customer-focused individuals. No prior experience is necessary; we provide comprehensive training and mentorship. Our 4-day workweek (37.5 hours, Monday to Saturday) offers a great work-life balance with varied daily challenges.
Responsibilities include:
1. Be the expert in installations, fault repairs, and delivering excellent customer service.
2. Diagnose errors and technical issues, and determine solutions.
3. Document processes and adhere to company protocols.
4. Collaborate with the technical team and share information organization-wide.
About Virgin Media O2: We are the UK’s fastest broadband network and a leading mobile provider, committed to diversity and inclusion. We strive to create an equitable environment where everyone can thrive.
Must-have: A UK Manual driving license.
Additional qualities we seek: Comfort working at heights and outdoors, problem-solving skills, relationship-building ability, organization, and motivation to help others.
Benefits include: Competitive salary, company van, 25 days’ leave, pension with up to 10% match, flexible leave options, wellbeing benefits, medical coverage, life insurance, and family support policies.
Next steps: Complete an online video assessment, followed by a discussion with a recruiter, and an online interview with a manager. We support adjustments during the recruitment process.
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