Nurse Case Manager – Healix International
Location: Healix Group, Healix House, Esher Green
Position Overview
The Nurse Case Manager works with the Medical Assistance team to ensure patients receive efficient, cost‑effective, and clinically supportive care on behalf of Healix clients. Responsibilities include:
* The Monday – Sunday nursing team provides an efficient, cost effective and clinically supportive patient service on behalf of Healix clients.
* Management of all new and ongoing emergency medical assistance, claims and repatriation cases working with coordinators and the wider organisation using problem‑solving expertise to help patients who are often in very stressful situations in foreign hospitals.
* Provision of non‑diagnostic medical advice directly to policyholders and Medical Helpline clients.
* Providing clinical input to the OH team in the medical assessment of individuals pre‑deployment, utilising knowledge to reduce risk to those overseas.
* Act as a point of escalation to use your expert nursing knowledge for any patient, client, team member or overseas clinician providing direct care.
* Provision of emergency airline employee health services.
* Checking equipment on return from repatriations and air ambulances and ensuring sufficient supplies are available to manage the repatriation workload.
The role also offers the opportunity to undertake flight nursing outside of the committed office work.
Key Relationships
Healix doctors; Medical Assistance and Repatriation coordinators; Healix Government nursing team; New Zealand nursing and repatriation coordinator teams; Healix Security Services team; airline employee health teams; overseas medical teams; airline medical clearance departments; suppliers and other departments within the Healix group; Global Medical Arrangement Team; wider OH teams; Clients.
About You
* Registered General Nurse, with a current NMC pin.
* Ideally 4 years recent acute care nursing experience, including several years’ experience within a critical care area or similar (e.g. ICU/A&E/HDU/CCU/acute surgical nursing).
* Prior experience in clinical case management is advantageous.
* Exceptional telephone etiquette and technical proficiency, including proficiency in MS Word, Excel, PowerPoint and databases.
* Some elements of the role would suit nurses with broader travel health/cruise ship nursing as well as:
o Military Nursing
o Public Health/Travel Health Nursing
o Humanitarian/NGO work
* Demonstrate adeptness in identifying critical medical issues and promptly escalating them for appropriate case management.
* Excel under pressure within a fast‑paced environment, displaying adaptability and empathy.
* Communicate effectively in written and spoken English, exhibiting strong communication skills.
* Proficiency in additional language(s) is advantageous.
* Enjoy working in a collaborative team in a professional business environment, making clear plans both short and long term for patients.
Required Criteria
* Hold a current NMC Pin and have been working at band 5 or above with a minimum of 3 years recent clinical experience.
* Basic IT skills along with excellent written and verbal communication skills.
* Ability to work within a team environment as well as directly with clients.
* Be able to work independently to plan and manage your caseload.
Desired Criteria
* Experience of working within a government, military or overseas environment or medical insurance, assistance sector, or repatriation experience would be an advantage.
Closing Date
Friday 28th November 2025
Contract Type
Full‑time
Salary
£42,000.00 yearly
#J-18808-Ljbffr