Salary: £25,000 - 25,000 per year Requirements: Independent skills Teamwork skills Organisational skills Good written and oral communication skills Self-motivated Have the right to live and work in the UK Responsibilities: Provide technical support by answering support queries via phone, email, and self-service Support users via remote assistance, ensuring a high level of resolution at first contact Maintain a high degree of customer service for all support queries, adhering to service management principles Log all calls on the Service Desk toolset, documenting any software or hardware problems detected Respond to requests from users and assist them in resolving hardware or software requirements Support users in the use of IT equipment by providing necessary guidance and advice Escalate more complex calls after capturing all relevant information in the ticket Technologies: Hardware Support More: We are an IT support company looking for an IT Support Technician to join our technology team. This role will primarily involve helping customers across the Norfolk and Suffolk region. We value independent, motivated individuals who can function well in a team environment. Join us to be part of a collaborative and customer-focused team committed to delivering exceptional service. last updated 5 week of 2026