This is a 12 Month Fixed Term Contract As a Mortgage Servicing Senior Analyst, you will ensure that service providers meet contractual commitments whilst maintaining performance and managing risk. Where necessary you will be expected to challenge existing performance, whilst maintaining robust governance routines. You will remain up to date with upcoming industry changes and regulatory requirements. Key Responsibilities Develop and maintain strong relationships with key external vendors, ensuring they meet contractual obligations and performance standards. Conduct regular reviews to ensure continuous improvement. Draft high-quality reports that are impactful, balanced and clearly articulates the standards of performance, whilst also addressing the root cause of any issues. Perform follow-up work ensuring management progress actions through to closure. Provide visibility of any risks arising from contracts with third parties and provide confidence that they are being effectively identified and proportionately managed. Review and interpret monthly third-party reporting and analysing key trends. Visit service providers in line with the agreed schedule. Attend and contribute to monthly/ quarterly governance meetings with each third party supplier as required. Skills, Knowledge & Expertise Experience managing external servicing partners with proven in‑depth knowledge of Buy‑to‑Let and Residential mortgages throughout the full lifecycle. Experience in managing governance routines, including maintaining accurate records, ensuring timely reporting, and staying up to date with KYB (Know Your Business) requirements, is highly desirable. Demonstrable experience in assessing process adherence providing clear, structured and well‑documented feedback is essential. Experience in third‑party oversight including both servicers and external suppliers such as litigation lawyers, asset managers, third party associates. A strong understanding of the mortgage originations process is preferred. Good knowledge of the regulatory framework applicable to mortgages with the ability to review, interpret, and apply new regulatory changes. Strong communication skills and numerical capability are required. Proficiency in Microsoft applications, particularly Word and Excel, is expected. Job Benefits Competitive salary 25 days holiday PLUS your BIRTHDAY off Pension contribution with Royal London Life Assurance Private medical, dental and optical health insurance with Axa Hybrid working Free breakfast available