Closing Date: Friday 14th November 2025
Locations: Birmingham, Bristol, London, Manchester
Enhanced Security Clearance: 2 roles available; one requires successful candidates to be willing and eligible to undergo a Security Check (SC) level enhanced security clearance.
Why this job matters
BT is launching a new Cisco Customer Success Team to support achievement of the highest partnership status with Cisco, one of BT’s tier 1 strategic partners. This team will drive customer loyalty, renewals, and growth by optimising every stage of the customer journey.
As a Customer Success Manager, you’ll play a pivotal role in BT’s strategy to grow market share by driving customer retention, cross‑selling, upselling, and securing large, complex Cisco‑based contracts across BT’s corporate customers in both public and private sectors. This role is all about building strong, lasting relationships with our corporate customers—ensuring they get maximum value from our solutions. You’ll champion product adoption, support renewals, and identify opportunities for growth, directly contributing to BT’s growth and long‑term success.
What You’ll Be Doing
* Building and nurturing strong, multi‑level relationships with customers to understand their immediate needs, long‑term goals, and strategic priorities.
* Gaining deep insight into each customer’s business, environment, and challenges to tailor your approach effectively.
* Developing and executing customer success plans that align Cisco technology adoption with business objectives and industry trends—supporting both customer outcomes and your own sales targets.
* Maintaining a healthy pipeline of qualified opportunities, working closely with relevant stakeholders and colleagues in virtual teams to drive growth.
* Acting as the single point of contact for all things Cisco—ensuring a seamless, consistent experience for your customers.
What You’ll Bring
* Proven experience in customer success and relationship management.
* Extensive experience building lasting B2B customer relationships across customer retention sales, account management, acquisition or new business.
* Excellent communication and stakeholder engagement skills with the ability to collaborate cross‑functionally.
* Experience with Cisco solutions and an understanding of the Cisco product portfolio.
* Willing and eligible to undergo Security Check (SC) level enhanced security clearance.
Benefits
* On‑target bonus
* BT Pension scheme with a minimum 5% employee contribution and BT contribution of 10%
* Equal family leave: 18 weeks at full pay, 8 weeks at half pay and 26 weeks at statutory rate (for all parents)
* Enhanced women’s health support (menopause, cancer screening, period care, etc.)
* 25 days annual leave (not including bank holidays), increasing with service
* 24/7 private virtual GP appointments for UK colleagues
* 2 weeks paid carer’s leave
* World‑class training and development opportunities
* Option to join BT Shares Saving schemes
Senior Level
Not Applicable
Employment Type
Full‑time
Job Function
Other
Industry
Telecommunications
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