We help people achieve a better later life. That’s our purpose and it’s the reason we exist. We are a fast-growing FTSE 250 company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do.
This is a brilliant time to join our business. We are on an exciting growth journey to become the UK’s most loved retirement expert.
Role Responsibilities
To provide high calibre and proactive assistance to both the Data and Onboarding Service Manager and Senior Implementation Managers. Leading on new scheme implementations, data cleanse and operational data analysis, pension scheme buy outs and supporting with the monthly reinsurance reporting.
Acting as the initial point of contact for all implementation queries from the Third Party Administrator (TPA) and the Operational team. Act as a role model for the Implementation Support function within Data and Onboarding Services.
Examples of Key Activities
Support the transition of buy ins, completing a full review of the benefit specification and data for completeness, highlighting issues to the relevant party and owning through to resolution.
Complete the implementations for both buy-in and buy-out schemes with our TPA(s) linking in with the Data and Onboarding Service Manager and Senior Implementation Manager(s) as needed, monitoring progress against plans and highlighting any issues or delays to the team.
Complete the TPA set up sign off process for all implementations maintaining records of the sign offs completed and ensuring everything is signed off as per agreed DB Governance matrix
Facilitate the completion of all operational tasks for schemes in transition such as payroll funding, member calculations and reinsurance reporting, working with others in DB as required
Support the delivery of buy-outs, working with the Senior Implementation Manager(s) as needed.
Manage the BAU handover process for all schemes with both our TPA and Operational teams, owning any queries and resolving with relevant support as needed.
Support the completion of the monthly reinsurance reporting as required.
Support the completion of the DB valuation data, dealing with any data queries and leading on discussions with TPAs, liaising with our internal TPA manager as needed.
Support with the collation and production of any monthly MI, highlighting any unexpected delays or issues to the Data and Onboarding Service Manager.
Provide training and guidance to new implementation support team members measuring and signing off their competence levels accordingly as they progress.
Provide support to the Senior Implementation Manager, deputising as necessary.
Skills and Knowledge
Ability to work on own and to tight deadlines, maintaining exceptional standards of accuracy and attention to detail.
Ability to work on a diverse work load and prioritise own workloads, ensuring delivery as required.
Good verbal, written communication and interpersonal skills, with the ability to communicate both internally and externally.
Good analytical and issue resolution skills.
An understanding of DB pensions, pension scheme administration requirements and systems would be beneficial.
An understanding of DB de-risking administration requirements and how they differ from standard pensions administration an advantage but not essential.
Experience working in the pensions industry for administrators or an insurance company would be beneficial.
Experience of working on projects or implementations would be helpful.
Experience of DB Corporate Pensions and understanding of Life and Pensions Industry beneficial.
Why Just?
At Just you’ll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You’ll be part of a company with a strong and distinctive culture - we’re ambitious, curious and collaborative – and every decision we make centres around being Just and delivering the best outcomes for our customers.
We’re committed to building a more sustainable business, and we’re working hard to make progress against our Net Zero targets. We're reducing our reliance on fossil fuels in our offices, switching to more sustainable sources of energy and we're investing more of our money in green and social assets.
Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just. We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.
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