Customer Service Advisor
Salary £26,000 per annum + quarterly bonus Pension, life assurance, Westfield healthcare cash plan.
Monday to Thursday: 8:30 to 17:00 hours. Friday: 8:30 to 16:00 hours.
Warwick
To provide comprehensive Customer Service Advisor to the company's customer base, both direct and online customers.
Customer Service Advisor Overview
The Customer Service Advisor encompasses the management of existing customers, principally the receipt of orders, query and compliant handling, and regular outbound communication as well as upselling and product gap fill.
The candidate will be responsible for a mixture of customer accounts, including key accounts that are assigned to you. It is expected that the Customer Service Advisor will be able to manage all customer accounts when necessary.
All customer interactions will be managed through our Hubspot CRM system and Merlin Order system.
1. Receipt of orders from telephone, e-mail and web sources
2. Entering orders onto Merlin system
3. Upsell to customers on inbound (telephone) order capture
4. Preparation of customer quotations
5. Provision of product advice (including product specifications, MSDS sheet, etc)
6. Provision of reports as required by customer (in conjunction with IT department)
7. Facilitating provision of sample...