Job Description
IT Infrastructure Engineer 2 nd and 3 rd Line with Japanese
Our Client an global company are looking to recruit an IT Support Engineer with 2 nd and 3 rd Line experience.
You must be able speak in both English and Japanese.
IT infrastructure system support and maintenance.
Liaison with end user using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects.
Key Responsibilities:
IT Infrastructure Engineer
1. IT Infrastructure related project
2. Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
3. Communicate and coordinate with the user in each office (in English)
4. Provide support for to end users during system deployment/ migration(User manual, user training)
5. Global User Support
6. Act as 2 nd / 3 rd line support for IT infrastructure related enquiries and incidents.
7. Escalate the incidents to the appropriate vendors.
8. Incident management with the ticketing system (etc. ServiceNow).
Skills / Knowledge:
Technical
9. Proven working experience in IT Service management operations
10. Basic network knowledge (e.g. TCP/ IP, proxy, firewall, switching, routing and WiFi)
11. Basic operation system knowledge (e.g. Windows10, Windows server, Azure)
12. Basic Microsoft Office 365 knowledge
13. Second line level technical support and problem-solving skill
Communication
14. Candidate needs to have strong interpersonal communication skills
15. Ability to work both independently and as part of a team.
16. Adoptability to work in a fast-changing environment
17. Strong written and verbal communication skills
18. Proficient in English & Japanese language skills (Reading/ Writing/ Speaking).
19. User facing support skills
20. Self-motivated and an innovative mindset
Experience:
21. 3+ years IT experience in a corporate environment.
22. Second line technical support
23. System Maintenance
24. Microsoft Windows, Windows Server, Virtual desktop, Microsoft365
25. Cisco/ Fortinet
26. Project management experience preferred.
The position is based in the City of London.
The salary will be £40K - £50K.
Do send your CV to us in Word format along with your salary and notice period.