Digital Change Manager (AI Delivery)
Salary: £45,000-£50,000 plus benefits.
Reports to: Strategic Digital Change Lead.
Directorate: Marketing, Fundraising & Engagement.
Contract: 12 month fixed-term contract.
Hours: Full time 35 hours per week.
Location: Stratford, London - office-based with high flexibility (1-2 days per week in the office).
Overview
We are looking for a motivated Digital Change Manager (also known as an AI Delivery Manager) to support the delivery of priority AI pilots that support the Engage Transformation Programme (ETP), exploring how AI can unlock new capabilities to deliver a more relevant and timely experience for our audience.
What will I be doing?
* Translate business needs into clear marketing technology requirements to shape viable, outcome-focused pilots that deliver on marketing objectives.
* Support the design and delivery of AI pilots aligned to the Marketing, Fundraising & Engagement AI strategy, ensuring pilots are scoped and executed against agreed timelines and success criteria.
* Coordinate internal pilot teams and external suppliers (where relevant) to onboard, brief and mobilise the delivery team required for the pilot.
* Support the approval of new suppliers and AI tools through engagement with key stakeholders (e.g. legal, procurement, data privacy and information security) alongside relevant governance forums to ensure safe, compliant and timely pilot delivery.
* Proactively identify, manage and elevate risks, issues and dependencies to ensure pilots stay on track and keep stakeholders informed.
* Prepare clear and meaningful delivery updates, inclusive of progress, risks and outstanding decisions for key pilot governance groups.
* Produce high-level delivery artefacts (pilot plans, risk logs, status updates, opportunity sizing) to inform decision making and drive pilot momentum.
* Build strong working relationships with business owners, governance groups and SMEs across marketing and technology to ensure pilots support broader organisational ambitions.
* Feed learnings and insights into current and future delivery, ensuring learnings are documented, pilots learn from each other and contribute to the long-term transformational roadmap.
Experience & Knowledge
* Significant experience delivering digital marketing or MarTech focused projects or pilots across multiple teams or departments.
* Proven ability to capture and interpret business needs and marketing ambitions, translating them into clear and actionable technology or supplier requirements.
* Experience onboarding new suppliers and navigating approval processes across legal, procurement, data privacy, information security and other key functions.
* Experience working with external technology suppliers or internal technology engineering teams, adapting their delivery approach or artefacts to meet organisational needs.
* Experience supporting AI, data-led or innovation-driven pilots within a marketing or digital context.
* Strong understanding of personalisation, customer experience and journey-led marketing approaches.
Technical Skills
* Strong communication skills, able to simplify complexity, articulate risks and blockers, and present clear delivery updates to senior stakeholders.
* Ability to sequence work logically and deliver structured progress in evolving or ambiguous environments.
Behaviours
* Collaborative: builds strong relationships across teams, fosters open communication and drives cross-functional alignment while delivering at pace.
* Outcome oriented: focuses on delivering measurable value, ensuring pilots progress toward clear business and audience outcomes, with a willingness to stop or pivot pilots that are not achieving the required outcomes.
* Agile: comfortable working in a fast-moving environment, able to navigate uncertainty and adjust plans to maintain momentum.
Benefits
We provide a generous benefits package, career and personal development opportunities, high-quality tools and supportive policies that enable a good work-life balance and help you achieve personal wellbeing goals.
Equality and Diversity
We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.
Additional Information
Visa sponsorship: You must be eligible to work in the UK. Cancer Research UK cannot offer visa sponsorship.
Job is for a 12-month fixed-term contract; successful candidates will need to commit to the full duration.
Closing date: 19th April 2026 23:55.
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