Job Title: IT Projects Engineer (2nd Line)
Location: West Sussex, Horsham (Hybrid/Field-based)
Client Travel: Generally within a 1-hour commute of Head Office (Occasional travel across South-East & London using company vehicle)
Sector: IT Managed Service Provider (MSP)
Salary & Benefits: £35,000 Basic Salary + Company Vehicle Access
Reporting To: Projects Manager
Overview
We are partnering with a highly successful and expanding IT Managed Service Provider (MSP) based in West Sussex to recruit a driven and skilled 2nd Line IT Projects Engineer. This is a fantastic opportunity for a technically proficient and highly organised individual to take ownership of diverse IT project delivery, ensuring our clients receive top-tier, efficient, and seamless service.
The Role: What You'll Be Doing (Project Ownership & Scope)
As the 'go-to' technical specialist on numerous projects, your primary objective is to guarantee the smooth, high-quality, and timely completion of Cloud IT, IT infrastructure, Network Security, installations and upgrades across the client base.
Key Responsibilities Include:
* End-to-End Project Delivery:
* Crucially, the Projects Team is responsible for the complete technical delivery of all new client onboarding.
* Managing projects focused on adding to the existing IT portfolio of established customers.
* Assisting with and taking ownership of installations and project implementation tasks from initiation to completion.
* Scheduling projects into logical, timely steps while adhering strictly to budgets and set deadlines.
* Ensuring a smooth handover of clients to the Helpdesk Support Team once projects are successfully deployed and signed off.
* Operational Requirements:
* Ensuring Risk Assessments are thoroughly completed before any on-site work commences.
* Serving as a key point of contact for project-related communication via phone and email with clients.
* Providing essential remote support for project tasks and maintenance using our RMM (Remote Monitoring and Management) system.
* Field Work: Travelling to client sites, which are generally within a 1-hour commute of the West Sussex Head Office, to carry out installation and project-specific support work – facilitated by access to a company vehicle.
* Proactively monitoring critical systems, including the status of backup systems.
* Performing and recommending proactive maintenance to enhance client stability and performance.
* Maintaining meticulous project documentation, notes, and paperwork, ensuring full accuracy.
* Assisting the Projects Manager by providing timely updates on project progress and escalating potential issues immediately.
The Ideal Candidate: Your Skills & Experience
We are looking for a self-starting, professional with strong 2nd Line technical skills and proven project coordination capabilities.
Essential Experience & Qualifications:
* Technical Literacy: Excellent general IT and technical troubleshooting skills.
* Project Mindset: Proven organisational and Project Management skills, with the ability to manage your own diverse workload autonomously.
* Required Experience: This role is NOT suitable for a step up from an apprenticeship or for candidates with less than 2 years of experience in a 1st Line role within an IT Managed Service Provider (MSP) environment.
Desirable Qualifications (A Significant Advantage):
* Qualification are not essential for this role but any of the following would be beneficial:
* CompTIA: A+, Security+, Network+
* Cisco: CCNA
* Microsoft: MD-102 (Endpoint Administrator), AZ-104 (Azure Administrator), AZ-140 (Azure Virtual Desktop Specialist)
Core Competencies:
* Communication: Exceptional telephone manner and interpersonal skills, with the ability to remain calm and confident in high-pressure situations.
* Judgement & Ethics: Strong ability to listen, make sound judgements, and an unwavering understanding of the need for client confidentiality.
* Drive & Initiative: A strong work ethic, goal-orientation, and a dynamic, resourceful approach to problem-solving ("thinking on your feet").
* Professional Foundation: Strong analytical, written, and numeracy skills for detailed planning and documentation.
* Commercial Awareness: An understanding of how IT projects translate into business value for clients.
The Rewards & Opportunities
This role offers more than just a job; it offers a career trajectory within a thriving MSP environment.
* Impact: A genuine opportunity to significantly influence the initial setup and overall success of new and existing client environments.
* Development: Structured opportunities for both personal and professional growth, including agreed-upon training plans to deepen your knowledge of our business sector and technical stack (potentially supporting achievement of the desirable qualifications listed above).
* Autonomy: The chance to manage critical project tasks with high visibility and minimal supervision.
How to apply
If you are a talented 2nd Line Engineer based near West Sussex with the required MSP experience, ready to own project delivery (including new client onboarding) with manageable travel, a basic salary of £35,000, and access to a company vehicle for site visits, apply today