Facilities Helpdesk Administrator
Salary: £24,000
Location: Remote (Bristol area)
Pareto are currently looking for a Helpdesk Administrator to join us on a Full time basis to be based in Bristol.
Responsibilities to include but not limited to:
* Monitoring the Facilities Helpdesk email and logging jobs;
* Actively monitoring open jobs including chasing engineers for updates and allocating jobs to engineers;
* Raising purchasing orders for engineers and other team members as required;
* Allocating PPM tasks to engineers;
* Scanning compliance documentation (in-house and sub-contractor);
* Reviewing documentation and raising any issues to either the Technical Site Managers or Contractor Compliance Manager;
* Monitoring up and coming inspections and co-ordinating dates with sub-contractors and Technical site Managers;
* Following up with sub-contractors paperwork/certificates in relation to completed inspections;
* Raising remedial actions following inspections;
* Assisting the Technical site Managers with the raising of quotes as required;
* Logging monthly overtime for approval by the Account Director;
* Assessing completeness and appropriateness of sub-contractor RAMS
* Supervising sub-contractors ensuring all H&S rules are adhered to
* Completing spot audits on sub-contractors to ensure they are working with site rules
* Completing spot audits on the Pareto engineers to ensure they are working to site rules
* Completing regular audits on Pareto engineer risk assessments for completeness
* Monitoring and ensuring engineer training records are up to date
Key Requirements:
* Previous administrative experience desirable
* Previous helpdesk experience is desirable
* Previous experience overseeing contractors required
* Demonstrate strong administration skills
* Strong IT skills including Microsoft Office
* Excellent telephone and email manner, with solid communication and interpersonal skills
* Attention to detail