Job description
As a Sales Administrator, you will be at the heart of the business, ensuring customers receive the very best service while supporting sales growth and day-to-day operations.
Responsibilities
* Customer Service & communication: Answer incoming calls and respond to enquiries with professionalism and care. Keep customers informed about order status, delivery updates, and any potential delays. Resolve issues and complaints promptly.
* Sales & growth support: Process customer orders accurately and efficiently. Deliver quotations and pricing to customers. Spot opportunities for upselling and cross-selling to increase value. Identify and research new leads.
* Administration & team support: Manage customer returns, demos, special orders, and service requests. Maintain detailed records of customer interactions and follow-ups. Provide vital administrative support to Business Development Managers.
Skills and Qualifications
Essential Skills
* Customer-focused, with a genuine passion for creating great experiences.
* Confident communicator with strong problem-solving skills.
* Organised, proactive, and able to thrive in a fast-paced environment.
* Be a team player with great attention to detail.
* You will be able to demonstrate previous experience in customer service, administration, or sales support.