We are currently recruiting on behalf of a well-established and growing organisation for a Temporary order processor to join their busy Customer Operations team.
This is an excellent opportunity for an organised and customer-focused individual with experience in a fast-paced sales or operations environment to join a dynamic and supportive business.
The Role The successful candidate will play a key role in supporting Sales Account Managers by ensuring all customer orders are processed accurately and efficiently, adhering to customer lead times and internal cut-off deadlines. The position has a strong export focus, predominantly supporting international accounts alongside UK national and key accounts.
You will be responsible for delivering outstanding service to both internal stakeholders and external customers, ensuring orders are delivered on time and in full.
Key Responsibilities Processing manual orders received via telephone and email
Managing EDI orders and resolving exceptions
Handling customer enquiries and queries
Checking, chasing and allocating stock
Managing promotional line and new range allocations
Processing sample and POS orders
Maintaining pricing records and customer SKU information
Managing pricing queries and raising credits where required
Producing customer reports (including shipped, late or cancelled orders)
Creating pro-forma invoices for new or credit-restricted customers
Liaising with customer portals to ensure correct labelling and proof of collection documentation
Coordinating with warehouse and supply chain teams to ensure orders meet agreed collection and delivery times
Investigating carrier and customer queries and arranging re-bookings where required
About You Previous experience within a busy sales office or customer operations environment
Strong customer service skills with confidence handling telephone enquiries
Excellent verbal and written communication skills
High attention to detail and accuracy
Strong organisational skills with the ability to prioritise competing deadlines
Confident working both independently and as part of a team
Good problem-solving ability and sound judgement
Proficient in Microsoft Office
Flexible and adaptable approach
Whats on Offer Opportunity to join a reputable and growing business
Supportive team environment
Varied and fast-paced role with international exposure
Long-term career prospects
If you are an organised and proactive individual who thrives in a fast-paced environment and enjoys providing excellent customer service, we would love to hear from you.
Please apply today or contact us for a confidential discussion.
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