IM&T Operations Engineer
Closing date: 05 March 2026
Job responsibilities
* Provide authoritative IT professional advice & guidance to Trust staff
* Be a lead IT expert with regards to the support, build, configuration & deployment of the Trust's business critical server, storage area network (SAN) & Cloud technologies
* Manage & resolve diverse & at most times complex technical issues
* Own & close out Business as Usual supports tickets escalated from the service desk quickly & efficiently
* Investigate infrastructure problems escalated by second level support staff (Desktop Team) and, after analysing impact on Trust users, take necessary steps to ensure that all loss of IT services, especially those of a clinical nature, are resolved within as short a time span as possible
* Be responsible for the security, optimisation, availability, storage, backup & retrieval & general safekeeping of all the Trusts electronic data in line with the IT Security Policy, the General Data Protection Regulations, Data Protection Act & the Freedom of Information Act
* Manage the design, specification, installation & configuration of new server, storage, network security and Cloud technologies to the Trust standard
* Direct, attend & participate in project meetings & related activities and play a role in ensuring that infrastructure aspects of projects are actively managed
Main duties of the job
The post holder will have responsibility for the Trust's business critical server, storage area network (SAN) infrastructure and Cloud technologies for the University Hospitals of North Midlands. Using their extensive knowledge of IT systems to deliver a third line of support for all IM&T Services and to cascade high level specialist technical knowledge and advice to a wide range of people at all levels within the Trust in the form of training, documentation and Trust wide procedures. The post holder will provide infrastructure consultancy services as needed across all areas of IM&T to ensure operational effectiveness of systems, and to enhance systems in line with the needs set out in the Trusts IM&T and NHS Digital strategies, ensuring that adequate security and safeguards for Trust information and infrastructure are in place at all times. There is a responsibility to perform research into new and upcoming technologies in order to determine their impact or possible enhancement of planned or existing IT Services. The post holder will manage small to medium sized projects and provide technical input to large scale IT projects.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we\'re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.
We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research
Investing in the health and wellbeing of our staff is really important to us. We offer a range of options for our staff to help maintain a good work-life balance including full time, part time hours and bank hours. We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working. You can select your preferences upon application.
Job responsibilities
For more information on working for the Trust, please see the attached Job Description and Person Specification.
For more details on the post, please contact Mohammed Waeed (see contact details)
Person Specification
Knowledge
* The ability to handle detailed, diverse and at times highly complex technical issues by yourself, including researching a solution via the Internet where required
* The ability to maintain and repair a server and storage investment of some 1,000,000 pounds plus, ensuring a front line service is provided to over 7000 online users 24 hours, 7 days a week 365 days a year
* An understanding of the interactions between server systems and networking systems
* General knowledge and understanding of LAN WAN networking and associated devices
* Experience of configuring Network Firewall devices in order to protect confidential Trust and patient data from security breaches
* Routine monitoring, maintenance and configuration of server and application Software
* The physical installation and configuration of Servers from operating systems from the ground up, including Windows, 2008, 2012, 2016, Linux and Unix
* Experience in supporting a mixed IT environment, incorporating servers, PC\'S, storage devices, network equipment and thin client technologies
* Committed to providing a customer focused IT service into Trust and other relevant parties
* Ability to relate to system users at all levels and communicate technical uses in a non-technical manner
* Responsible for back-ups of Terabytes of critical patient user data
* Logical approach to Problem Solving
* Able to adapt to changing technologies
* Linux administration and support
Experience
* In-depth specialist knowledge of IM&T systems and procedures (expert in their field)
* Exposure to a server environment including building server systems from scratch. This includes clustered Email, database, web servers, Network Attached Storage devices and storage area network equipment
* Experience of building and configuring server systems
* Experience of working within a mission critical IT service
* Familiarity with current computing technologies.
* Configuration of all versions of Microsoft Platforms.
* Good understanding of NHS working Practices and Standards.
Skills
* Excellent Analytical skills in order to investigate and resolve complex issues
* Good planning skills in order to implement projects on time
* Ability to relate to system users at all levels and communicate technical issues in a non-technical manner
* Logical approach to problem solving
* Able to think clearly and work under pressure and to deadlines
* Good general communication and telephone skills
* Excellent customer relations skills
* Ability to manage own time and priorities
Education and Qualifications
* Educated to Degree level or equivalent IT experience
* MCSE and or MCSA qualification or equivalent specialist IT training
* Masters Degree or Vendor qualifications obtained by short courses or self study
* Professional IT qualifications in relevant subject, willingness to study for specialist qualifications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
University Hospital of North Midlands NHS Trust
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