Microsoft Dynamics CRM Solutions Specialist - York
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Microsoft Dynamics CRM Solutions Specialist - York
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York
Are you ready to shape the future of our customer experience?
This isn't just another CRM role. We are embarking on a major business transformation project, implementing a brand-new
Role: Microsoft Dynamics CRM Specialist
Salary: £40,000 - £50,000
Location: York
Are you ready to shape the future of our customer experience?
This isn't just another CRM role. We are embarking on a major business transformation project, implementing a brand-new Microsoft Dynamics 365 CRM Online platform from the ground up. We're looking for a passionate and business-savvy Dynamics 365 Specialist to join our team in York and be a driving force behind its success.
This is a unique opportunity to get in on the ground floor, influence the design from day one, and make a tangible impact. You won't be just maintaining an old system; you'll be building the new one. As our internal subject matter expert, you will be the vital link between our business goals and the technology, ensuring the platform truly works for our teams and our customers.
If you are excited by the chance to solve business challenges, streamline processes, and build a best-in-class CRM system, we want to hear from you.
We know that confidence gaps can get in the way of meeting great candidates. So, if this role excites you, but you don't feel you tick every single box, please don't hesitate to apply. We'd still love to hear from you!
How you'll make an impact:
Translate Business Needs into Solutions : Partner with our key departments (like commercial, customer service, and marketing) to understand their day-to-day challenges and goals. You will translate their requirements into practical, effective solutions within the Dynamics 365 platform.
Champion Best Practices : Play a pivotal role in the initial design, configuration, and rollout of our new CRM. You'll ensure we build a scalable, user-friendly platform that supports our long-term growth.
Empower Your Colleagues: Design and build intuitive business process flows, automated workflows, and guided experiences that make it easier for our teams to do their jobs and provide outstanding customer service.
Drive System Adoption: Act as our go-to Dynamics 365 expert, providing user support, creating training materials, and championing the platform across the business to ensure everyone gets the most value from it.
Ensure a Connected Business: Help connect Dynamics 365 with our other core applications, creating a seamless flow of information that provides a single, accurate view of our customers.
Oversee Quality and Partnership: Work closely with our external implementation partners, acting as our internal advocate to ensure the solutions they deliver are high-quality and perfectly aligned with our business needs.
Our ideal candidate
We are looking for someone who has:
* Proven experience working with Microsoft Dynamics CRM / 365, with a strong understanding of its capabilities, particularly in the Sales and Customer Service modules.
* A business-first mindset. You are skilled at listening to stakeholders, mapping out processes, and identifying opportunities for improvement.
* Hands-on experience configuring Dynamics 365 to meet business requirements (e.g., customising forms, views, business rules, and business process flows).
* Excellent communication and interpersonal skills, with the ability to explain technical concepts to a non-technical audience.
* A natural problem-solver who is proactive, curious, and motivated by seeing your work deliver real business value.
* Experience in a project-based environment and an understanding of the full implementation lifecycle would be a huge plus
Benefits & Opportunities
* 25 days plus bank holidays, option to buy additional 5 days
* Working flexibly principles
* Contributory pension
* Annual bonus
As a Portakabin Employee, you will also be able to access a range of dedicated health and wellbeing services, a chance to give back to your community with an annual volunteering day off, and fully funded professional qualifications! There is also a great opportunity for career progression within Portakabin.
Why Portakabin?
At Portakabin, we design and deliver high-quality modular buildings for organisations of all sizes. Our solutions support a wide range of sectors, including manufacturing, education, healthcare, transport, utilities, and construction.
Today, more than 2,000 people work for Portakabin across ten European countries.
Portakabin is an equal opportunities employer and is committed to the equal treatment of all current and prospective colleagues. We welcome applications from people of all backgrounds and perspectives and hire great people to build talented and diverse teams.
We are committed to making reasonable adjustments throughout the application, recruitment, and onboarding processes for candidates that require additional support and/or adjustments to be made. If you are having any difficulty applying, please contact our recruitment team on
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