Operations Administrator
Location: Newbury, West Berkshire
Contract Type: 6 month Fixed Term Contract
Working Pattern: Part time- 30 hours per week
We are currently seeking an Operations Administrator to join our client's team in Newbury. As an Operations Administrator you will play a crucial role in ensuring the smooth operation of service calls and installations for valued customers.
Key Responsibilities:
Allocate incoming service calls to field service engineers, maximising productivity and meeting customer SLAs.
Coordinate preventative maintenance visits, optimising time windows and resources.
Review and adjust work progress throughout the day, prioritising high-priority calls while balancing lower priority tasks.
Efficiently plan engineer routes, minimising travel time and maximising job completion.
Make strategic decisions on work reassignments or sub-contractor deployment to meet objectives.
Provide first-line technical support to customers before logging service calls.
Process invoices and contracts for completed works, if required.
Analyse and process customer inquiries and coordinate installation and commissioning works.
Ensure customer satisfaction by managing variations and processing orders, deliveries, installations, returns, and payments.
Collaborate with Account Managers and other departments for smooth operations.Skills and Competencies:
Strong administration, time management, and organisational skills.
Confident, self-motivated, and able to work independently.
Ability to thrive in a changing, high-pressure environment.
Excellent written and verbal communication skills.
Good geographical knowledge of the UK.
Computer and database skills, with experience in SAP.
Attention to detail and a proactive mindset.
Focused on continuous improvement and best practises.Join our client's dynamic team and make a difference as an Operations Administrator. Apply today and be part of their success!
Please note that only shortlisted candidates will be contacted.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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