Posted: 22h ago
The role
Technical Support Engineer Lisburn | £40,000 - £45,000 Vickerstock are working in partnership with a leading manufacturing business based in Lisburn to recruit a Technical Support Engineer. This is an excellent opportunity for a technically minded individual with a background in plumbing and heating systems to join a growing organisation and play a key role in delivering technical guidance and aftersales support across a range of heating and renewable energy products. The successful candidate will primarily be office-based, providing support to customers and coordinating field service activities, with occasional site visits as required. What's in it for you? £40,000 - £45,000 commensurate with experience and ability. Hours: Mon-Fri, 08:00 - 16:30 Opportunity to join a well-established and growing manufacturing business. Varied technical role with exposure to innovative heating and renewable energy technologies. Supportive working environment with opportunities for ongoing development. Your day to day. Provide technical and aftersales support via phone and email, responding to customer queries relating to heating and renewable energy products. Coordinate field engineer activities, including scheduling site visits and support requirements. Maintain accurate customer records, installation histories, technical advice and service interactions using internal service management systems. Carry out heat loss calculations, product selection and prepare renewable technology quotations using specialist software and Microsoft Office applications. Support factory visits, product demonstrations and customer training activities when required. Attend customer sites on occasion to provide technical assistance and support. What you will need. Previous plumbing and heating experience with strong technical knowledge of heating systems and installed heating appliances. Proficiency in Microsoft Office, including Excel, Word and Outlook. Strong analytical and problem-solving abilities. Excellent communication skills with the ability to explain technical information clearly and professionally. Ability to work independently and collaboratively within a team environment. And better stillalthough not a deal breaker Experience or knowledge of renewable energy technologies, including air source and ground source heat pumps. Experience carrying out heat loss calculations using specialist software. Full UK driving licence. Next steps For a confidential discussion about this opportunity, contact Paul Muir or apply with your updated CV via the link provided. If you are interested in this vacancy, or are considering a move within engineering/manufacturing in Northern Ireland, please apply today for consideration. Skills: Technical Support Engineer Heating systems Plumbing Heating
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