We are looking to recruit an Contract Manager to cover key customer contracts across Northampton, Bedford, Peterborough, and surrounding areas. Monday to Friday 8am to 4.30pm £50,000 per annum A Full UK Driving License is required, a company vehicle will be provided. Key Deliverables: Client engagement at all levels People management Managing Cleaning teams KPI and standards conformance Commercial performance Responsibilities: Overall responsibility to client budget, manage finance, and billing of contract for site Overall management of full site structure Produce yearly budgets and cost saving exercises Pro-actively working with BN to provide innovation suggestions to client Assist in KPI reporting Create Planned Preventative Maintenance (PPM) plans, ensuring they are accurate and carried out in accordance with frequencies, timing and quality of work Control budgets for 3rd party suppliers with good value being achieved for remedial and unplanned works Arrange for any follow up remedial work to be priced, approved by the client and completed in safe, timely manner Analysis of unplanned work for root cause and create more certainty on requirements as necessary Assist in defining requirements for all equipment and buildings, especially in seeking ease of maintenance and operation Work with Admin to analyse weekly reports, understanding resource and communicating with our client to agree correct resource level to work coming in Responsible for accurate submission of bills, with support from the Administration and Commercial teams Hold meetings with our client on unplanned spends, PPM performance, energy and KPIs Review service providers, always seeking to bring as many services in house as possible Manage in house team, ensuring PPM plan is fulfilled and communicating any errors to client, getting recovery plan approved See that training is maintained, toolbox talks are issued and near misses/good catches are recorded by all disciplines on site Manage complaints to ensure they are addressed within correct timelines for Soft and Hard Services Assist with EHS Manager regarding reporting and investigating accidents and performance issues per Company Procedure Essential Criteria: Experience in the same or similar role Excellent knowledge of MS Office software Strong client focus in delivering and improving services Delivery of all client and contractor KPI and SLA targets What are we looking for? UK Manual Driving Licence Experience managing cleaning teams. IT literate (use of tablet, smart phone apps) Good communication skills, both verbal and written (English) About Us Just Ask Estate Services (est. 1973), part of the Nexgen Group, is an award-winning provider of professional Cleaning and Grounds Maintenance services to the public and private sectors. We recognise that investing in our people is our most important asset, which has enabled us to achieve 'Investors in People - Gold Standard'.