Overview
This is a new role focused on turning operational data into meaningful insight, enabling us to make informed decisions around access, service delivery, appointment planning & performance improvement.
This role will initially work with some independence to build and lead our internal reporting capability. In time, the role will develop into the leader of our emerging Central Operations Team.
Role purpose
The purpose of this role is to serve as the main contact on all digital matters within the Practices, ensuring the effective use of digital resources to drive operational excellence and enhance patient experience. This role will be responsible for implementing robust reporting systems, managing digital contracts and optimising operational platforms to support informed decision-making and continuous improvement across the organisation. By producing actionable data and fostering collaborative relations with internal and external stakeholders, this role contributes to the achievement of strategic objectives, financial goals and the delivery of high-quality healthcare services.
Responsibilities
* Lead, develop and implement reporting systems and processes that provide the Practice with data to support operational and business decisions, including but not limited to QOF and clinical indicators, patient access and appointment utilisation, workforce and scheduling efficiency.
* Produce regular reports and dashboards to support management decisions.
* Work with clinical and operational staff to identify and solve inefficiencies.
* Make practical, data-informed recommendations for service improvement.
* Act as the main contact for digital system suppliers and contracts.
* Represent the practice in discussions with the ICB and PCN regarding digital matters.
* Support the implementation and use of operational and digital tools (e.g. appointment mapping, demand and capacity models).
* Develop the Central Operations Team by designing scalable processes and systems.
* Keep up to date with relevant NHS, digital, and primary care developments.
* Manage the organisation's digital systems to ensure full use of their potential.
* Provide technical support and link with external IT Support services.
* Manage all staff and resources allocated to the post holder.
* Contribute to ongoing continuous improvement plans.
* To ensure up to date knowledge in areas relevant to the post and to contribute to practice improvement with suggestions and forward-thinking views.
Experience and qualifications
You will have experience in a fast-paced office environment, good IT skills, experience in using clinical systems e.g. SystmOne and demonstrable customer service skills.
About Aspiro Healthcare
Aspiro Healthcare is a group of nine surgeries based across the Derbyshire and Northamptonshire area with approximately 180 employed members of staff.
Benefits and terms
This is a full-time position with a competitive salary and benefits, as well as a friendly working environment. For the right candidate we are offering:
* A salary of £42,000 - £50,000 dependant on experience.
* NHS Pension.
* Family Friendly Benefits.
* Additional Holiday allowance (30 days + Bank Holidays).
* Company events.
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