Job overview
We have an exciting opportunity for a Patient Transport Reception Team Leader at UCLH in our Transport Department. This is a critical role, leading a team of Patient Transport Liaison Officers/Receptionists based at our main site UCH.
Main duties of the job
·This role requires a dynamic and collaborative individual who can work in a fast-paced real-time environment managing multiple tasks and leading by example.
·You will be accountable for ensuring that all interactions with Front Desk (FD) team provide a positive and kind experience for patients, carers, general members of the public and internal stakeholders and contacts.
·You will be responsible for the direct line management of the staff on the FD ensuring that all relevant policies and procedures are adhered to.
·You will provide supervision and leadership in the delivery of a high quality, effective, and efficient service for both the multidisciplinary team and patients, with a focus on delivering a positive patient experience, and excellent customer service.
You will be supported directly by the Transport Operational Manager and be based at our main UCH site but will be expected to cover all sites when needed and participate in a 7-day rota.
Working for our organisation
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class provide first-class acute and specialist services across eight sites:
·University College Hospital
·National Hospital for Neurology and Neurosurgery
·Royal National ENT and Eastman Dental Hospitals
·University College Hospital Grafton Way Building
·Royal London Hospital for Integrated Medicine
·University College Hospital Macmillan Cancer Centre
·The Hospital for Tropical Diseases
·University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.