Gateshead Council: Licensing Team
£14, hours per week
Working week: Mon-Thurs- 9am-5pm Friday- 8:30am-4:30pm
Gateshead Council are looking for an admin apprentice to join their Licensing team. This is a fantastic opportunity earn a wage while working towards a Level 3 qualification, all while gaining valuable knowledge and understanding of the Licensing Service.
Role and responsibilities
* Work effectively as a team member
* Assist to ensure Licensing meets its legal requirements for each licence issued
* Deliver an outstanding service experience in response to all customer interactions, both internal and external
* To be responsible for keeping up to date with training, policies and procedures
* Manage day to day delivery of allocated workload in line with service level agreements, ensuring compliance to all policies and conditions applicable
* Engage with customers ensuring all contact is responded to in a timely and efficient manner
* Regular inventory checks to ensure availability of all necessary stock
* Invoicing and general financial duties
* To undertake clerical and administrative duties in relation to the processing of requests for service. This includes maintaining record systems
* Coordinating appointments for new and renewing licensed drivers
* Liaise with internal and external stakeholders to ensure all clerical tasks are carried out in line with policy
Required Skills
* Computer literate
* Good communicator
* Attention to detail
* Interest in Licensing matters
Training and support
Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, weve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, youll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Business Administration Level 3Apprenticeship qualification
Business Administration Level 3