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Account Manager – Telematics Software, Chelmsford
Client: Opus Resourcing Ltd
Location: Chelmsford, UK
Job Category: Other
EU work permit required: Yes
Job Views:
8
Posted:
07.06.2025
Expiry Date:
22.07.2025
Job Description:
We are seeking an Account Manager with a background in SaaS, ideally from telematics or fleet management/fleet safety software, who has managed the entire customer journey from onboarding to account growth. Responsibilities include developing strategic account plans, conducting reviews, ensuring product adoption, renewing contracts, and driving upselling and expansion for a world leader in AI-driven driver coaching and safety software for bus and coach fleet operators.
This is a remote role within the UK with some travel. Salary is circa £50-60k plus Car Allowance, Bonus (20-30%), and Benefits.
Key Skills:
* Proven experience in large customer account management within SaaS, with skills in upselling and expanding accounts.
* Experience in developing strategic account plans and engaging with stakeholders up to C-level.
* Ideally in telematics, fleet management, driver safety software, or related fields.
* Experience managing accounts for bus/coach fleets or bus operators in the UK is advantageous.
* Understanding of health and safety management and driver behaviour/safety processes is preferred.
Key Responsibilities:
* Maintain high customer satisfaction through proactive account management.
* Gather and communicate customer feedback, acting as a trusted advisor.
* Develop relationships within accounts, engaging up to C-level.
* Ensure timely software renewals and identify upselling opportunities.
* Execute product trials and evaluations.
* Assist in qualifying sales opportunities and maintaining CRM opportunities.
* Support finance with invoice accuracy and escalations.
* Understand customer organizational roles and act as primary escalation point.
This is an excellent opportunity to join an expanding team at a leading company in AI and real-time driver safety software, enhancing safety and eco-driving.
Opus Resourcing acts as an employment agency regarding permanent employment.
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