Branch Assistant
Northampton
Full-time, Permanent
Salary up to £26,000 DOE
A well-established wholesale business is seeking a Branch Assistant to join its friendly and hardworking team based in Northampton.
They are looking for a proactive individual to provide a professional, customer-focused service, working both independently and as part of a team. The role is varied and fast-paced, requiring the ability to multitask, work under pressure, and meet deadlines.
Duties include trade counter service, order processing, stock control, warehouse operations, and occasional delivery driving.
Key responsibilities include:
Developing strong knowledge of the product range to confidently advise customers
Processing, picking, packing, and preparing orders for customer collection or delivery
Maintaining accurate stock levels and participating in regular stock takes
Serving customers at the trade counter in line with company standards
Handling customer enquiries, orders, and complaints efficiently and professionally
Raising quotations and following up to secure orders
Sourcing non-stock items internally or through purchasing channels
Managing returns, warranty claims, and faulty items in line with procedures
Maintaining branch administration records, including health and safety documentation
Ensuring the branch, trade counter, and warehouse areas are clean, safe, and well organised
Adhering to health and safety regulations at all times, including use of provided PPE
Handling manual tasks safely, including some heavy lifting
Assisting with deliveries when required, including vehicle checks, documentation, and safe driving practices
The Ideal Candidate:
Good standard of education, including maths and English
Professional telephone manner and strong communication skills
Experience in a similar role or environment preferred
Ability to multitask and work effectively under pressure
Full UK driving licence is essential
Forklift licence desirable but not essential (training can be provided)