We are looking for a highly versatile, professional, self-motivated and driven individual, who will be working as part of a small customer service team helping to support the smooth running of our Bonnyrigg site.
Working within a fast-paced environment, the ideal candidate will possess excellent communication, customer service and organisational skills. They must demonstrate flexibility with a hands-on approach and willingness to accept variety of tasks.
The Company:
Johnsons Hotel Linen, which specialises in supplying the corporate 4 star market and the budget hotel sector is seeking a talented individual to take on the role of Customer Service Administrator in a busy and challenging environment.
The role will involve:
1. Answering all incoming telephone calls and emails.
2. Keying in customer requirements for deliveries.
3. Arranging transportation of any necessary emergency deliveries.
4. Assisting all visitors.
5. Ensuring delivery paperwork is in place where appropriate.
6. Outbound calling to customers.
7. Resolving customer queries.
8. Logging all customer contact.
9. Ensure that there is excellent communication with the external service team.
10. Keeping accurate records for ...