Customer Services Library Assistant x3 (109250-0825)
There are 3 positions available. Please clearly state in your cover letter which role you are applying for.
About The Role
For informal enquiries, please contact Nicola Tod (Customer Services Officer), Nicola.tod@warwick.ac.uk.
Available shift patterns:
* 109250 — Thursday 08:00 to 14:45, Saturday-Sunday 08:00 to 14:30
* 109248 — Wednesday 13:15 to 20:00, Saturday 13:30 to 20:00 and Sunday 08:30 to 14:30
* 109239 — Monday 13:15 to 20:00, Thursday 13:30 to 20:00, Saturday 08:00 to 14:30
This includes weeks with bank holidays and statutory/customary days, where you will be rostered to work as required.
This is a unique opportunity to join at a pivotal moment for the Library as we transform services and launch a new strategy. We are looking for inspiring, credible, and authentic team players.
This front facing Library team is responsible for enquiry handling and customer support in both the Main Library and University Archive (Modern Records Centre). The successful candidates will provide support for face to face and virtual enquiry services and help deliver excellent frontline customer services to the Library’s diverse customer communities.
About You
We are looking for outstanding candidates to join our Customer Services team. You will have good interpersonal skills and be able to work with a diverse range of people. You will be willing to learn, eager to take on new challenges and able to work in a busy, evolving customer-focused environment. You will be highly motivated and enthusiastic. For further information regarding the skills required, please see the personal specification section of the attached job description.
About The Department
This is a period of transformation as Warwick celebrates its 60th anniversary and develops physical and digital infrastructure and services to enhance the main Library and digital experience. We offer flexible working arrangements to support work/life balance.
What We Can Offer You
Warwick offers a range of campus facilities and benefits, including access to the Warwick Arts Centre and the Sports and Wellbeing Hub. We provide a generous holiday allowance and university closure days, with flexible working arrangements where possible.
For more information, please see the University website.
About The University
Born in the 60s with boldness, imagination and collaboration, the University of Warwick is a world-leading research-intensive university. We are ranked among the world’s top universities and value diverse, innovative and globally connected community initiatives.
Closing date: Sunday 28 September 2025 at 23:55. To apply, click Apply and submit an application form by the closing date. You will need to attach a CV and a cover letter.
* Your CV should include your employment history, education history, and relevant experience.
* Your cover letter should explain your motivations for the role and, using examples, how you meet each essential and desirable criterion in the Job Description PDF. All essential criteria must be met by candidates invited to interview.
Guidance on writing a cover letter is available. We highly recommend using the criteria as headers and explaining how you meet each criterion with examples. Applications are only accepted via the official careers webpage, warwick-careers.tal.net.
Right to Work in the UK
This role is not eligible for sponsorship for a Skilled Worker visa. If you do not yet have the right to work in the UK, check the UK Government website for eligible immigration routes before applying.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Higher Education
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