Job description: Ready to impact a better future? Here at Shropshire Leisure Community Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit a receptionist to join our team As a Receptionist in our Oswestry Leisure Centre team, you’ll be the first point of contact for colleagues, customers, and visitors — helping create a welcoming and supportive environment while delivering consistently high levels of customer service. You’ll play a key role in ensuring people feel informed, supported, and valued when they interact with us. Your work will contribute to a positive experience for customers and communities, and help create a smooth, safe, and friendly operation that supports a better future for everyone who uses our facilities. What you’ll do as a Receptionist You’ll be entrusted to: Deliver excellent customer service in person and over the phone, ensuring all visitors feel welcome and supported Provide clear and accurate information about the facility, its services, and activities Manage daily reception operations, including in the absence of the Head Receptionist Follow all health and safety procedures, promoting a safe environment for colleagues and customers Handle cash transactions confidently, including cashing up and maintaining accurate financial records Identify opportunities to upsell services and encourage additional customer spend Does this sound like you? You’ll be a great fit for this role if you have: Experience providing highquality customer service in person and by phone Confidence handling cash and maintaining accurate records The ability to stay calm, positive, and solutionsfocused in busy or pressured situations Strong communication skills and the ability to build positive relationships with customers and colleagues A proactive approach, with the confidence to address issues, suggest improvements, and support team operations Vetting and checks: Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them. What we offer: Free access to the gym, pool, and classes Company pension scheme and staff benefits Let’s impact a better future, together. Apply today.