Housing Manager
Salary circa £32,000 per year depending on experience, skills and qualifications, plus great benefits including Health Cash Plan
Permanent, full time 37.5hpw
Stevenage and Ware
We cant offer a CoS for this role
Home, a place where you belong
Youll be our face to face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. Youll provide first class customer service, delivering our customer promise every day!
What youll do
Build strong connections with customers and take a proactive approach across our estates, so you can truly get to know our communities.
Youll look after a number of patches and neighbourhoods
Managing anti-social behaviours in our estates, responding to customer queries and complaints
Managing our voids process including liaising with local authorities
Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities
Why join us
This is more than a job, its a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UKs top 10 Great Places to Work!
You have
Experience in the housing sector and understand housing management, housing law and in an ideal world, universal credit too!
You have, or are willing to work towards Chartered Institute of Housing Level 3
Super organised and methodical in your approach, youre also a proactive self-starter with a can do positive attitude
This job can challenge, especially when were dealing with complaints, but your resilience will help you through
Confident working with external partners and stakeholders such as local authorities, MPs etc.
Good knowledge of Safeguarding and procedures around this
Stronger together
We do our best work when were ourselves. Thats why inclusion, wellbeing, and our diversity networks help makeHome Group a great place to work !
The practical bits
This is a hybrid role and in an average week, youll spend 3 days working from our community patches of Stevenage and Ware.
Although youll spend time in our neighbourhoods, we do get together regularly, catching up at our Bishops Stortford Office, and 2 days working from home catching up on admin.
There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that youll be able to shape your own diary.
To get from A to B, youll need a valid driving license, and a vehicle insured for business purposes. The great news is that well pay your mileage!
Youll need a Standard DBS check done and we pay for that.
Whats in it for you?
34 days leave, pro-rated (including bank holidays and a me day)
Paid time off for volunteering
MatchingPension contributions (up to 7%, with life assurance of 3x Basic Salary)
Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
Career path with development and an excellent training package
Excellent benefits and rewards including supermarket discounts and travel expenses
Find out more
Housing Manager Job description, find out about us and for help to apply. Roles can close early, so dont wait.
For reasonable adjustments email
Central Rented Portfolio 701
TPBN1_UKTJ