We have an exciting opportunity for an Assistant Manager to join us here at Buzz Bingo Cricklewood. This role is working full time over the 7 days a week you must be fully flexible to work during all opening hours, paying up to £39,000 p/a depending on experience.
Join Our Team of Remarkable People
Welcome to the world's biggest bingo club – a vibrant, entertainment venue where unforgettable experiences are made daily. With 6000 admissions through our doors each week, we are proud to lead the way in the bingo and leisure industry. We're now looking for a passionate, driven Assistant Manager to join our leadership team and help take our customer experience to the next level.
We are part of Buzz Bingo, the biggest bingo operator in the UK.
At Buzz Bingo, together we're on a mission to be the Nation's No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we'll support your professional goals, give you what you need to thrive, and celebrate your success along the way!
The Role You'll Play
As Assistant Manager, you'll be the heartbeat of the venue – leading teams, inspiring excellence, and ensuring every guest leaves with a smile. This is a hands-on leadership role, perfect for someone with drive, ambition, and a genuine love for people and performance. You, along with three other assistant managers will support the General Manager with the day-to-day running of the club, helping drive success across customer service, compliance, operations, and team development, along with playing a key role in Growth Strategy and implementation.
Hit the Jackpot with Our Benefits
In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We'll help you build your skills and career as you work with us in a business that never stands still. That means you'll have access to:
* Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
* Thrive App – for your mental wellbeing approved by the NHS
* My Eva – an online financial expert to help with any money-related matters
* Buzz Brights Apprenticeships
* Buzz Learning, our digital learning platform with access to 100s of online courses
* In-house training – IOSH, First Aid, Fire Safety, Gamcare and more
* Access to Trained Mental Health Advocates for advice on your mental wellbeing
* Staff discount 50% off bingo tickets, food & soft drinks
Your Responsibilities as Part of Our Team
* Lead, motivate, and develop a high-performing team to deliver exceptional customer experiences.
* Oversee operational areas including front-of-house, slots, and bingo delivery.
* Ensure full compliance with gaming regulations and licensing conditions.
* Maintain high standards in health & safety, cleanliness, and customer service.
* Support commercial initiatives to increase attendance, spend per head, and loyalty.
* Manage staff rotas, training, and performance reviews in line with company standards.
* Take responsibility in the General Manager's absence.
The Winning Combination We're Looking For
* A confident and inspiring leader with proven experience in a hospitality, leisure, or retail management role.
* High level of personal engagement, and presence on the floor – you lead by example and enjoy being a part of the action.
* A strong work ethic and a “can-do” attitude – always ready to roll up your sleeves.
* Exceptional customer service instincts and the ability to remain calm under pressure.
* Excellent organisational and communication skills.
* Understanding of compliance in a regulated environment (Gambling. Licensing, etc) would be an advantage.
* Sufficient resilience to work in a highly paced customer and team environment.
* Flexibility to work evenings, weekends, and Bank Holidays.
As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team.
Applicants must be 18+
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