If you would like any further information about the role please contact Jane Harrop via email jane.harrop2@nhs.net or Kelly Haigh via kelly.haigh7@nhs.net or through SPOC on 01924 327591.
About The Role
An exciting opportunity has arisen within the Single Point of Contact (SPOC) part of Adult Community Services to join the team as a Communications Officer. The role will provide high level customer service as a first point of contact to answer telephone calls for the service over a 7 day a week service. The expected duties include actively listening and responding quickly and confidently. The successful applicant will need to demonstrate they have worked as part of a team, ideally with a call centre background and will possess strong communication skills. Excellent computer and keyboard skills are required as you will be entering patient information speedily and accurately onto a computer system, and you will also be sending emails and picking up electronic tasks.
Main duties
To provide a vital link via telephone and electronic task 365 days of the year between all Adult Community Nursing service providers, members of the public and other services users, and to carry out administration duties in a manner that supports departmental targets and ensures compliance with standard operating procedures.
Qualifications
Key requirements
* Good standard of education in English and Maths
* RSA or equivalent in Typewriting/Word processing or equivalent experience
Experience
* Previous experience of working within a Call Centre/Customer Service environment
* Call Handling Experience
* Good interpersonal and communication skills
* Good time management skills including ability to work to set deadlines
* Ability to work well as part of the team, across site
* Ability to work flexibly, quickly, and accurately
Knowledge And Awareness
* Keyboard skills
* Knowledge of PC systems
* Awareness of own limitations
Skills And Abilities
* Develop and maintain positive working relationships
* Maintain a safe working environment for self and others
* Willingness to take on tasks
* Ability to use a pc for significant periods of time, with reasonable adjustments
* Ability to work flexibly in a shift rota across a 7-day week, including weekends and bank holidays
Our Benefits
* Access to the NHS pension plan
* Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
* Exceptional employee health and wellbeing services
* Extensive benefits and support, including:
* Onsite nurseries and childcare salary sacrifice scheme
* Cycle to work scheme
* Home electronics scheme
* Car lease salary sacrifice scheme
* Working carers support and advice, carers network and carers passport
* Flexible working options and family and carer-friendly policies
* Established staff networks, including LGBTQ+ and Race Equality
* Career progression, training and support
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