Allstaff Office Division are delighted to bring to the market the role of Customer Service Administrator Location: Paisley (PA3) Hours: Monday to Thursday 08:45 – 17:00, Friday 08:30 – 15:30 (30-minute lunch) ________________________________________ Position Title: Customer Service Administrator Job summary/purpose: The Customer Service Administrator supports the Customer Service team with administrative duties relating to the resolution of customer issues, tasks and complaints once customers have moved into their new home. This includes logging information onto Dynamics, raising supporting paperwork for invoices and contra-charges, processing cheque requests, allocating works to Customer Support Operatives, suppliers or subcontractors, and ordering and chasing materials. The role requires adherence to company processes, procedures and health and safety regulations. Primary responsibilities: Customer Service Delivery • Acts as a role model in delivering excellent customer service • Maintains positive and professional interactions with customers, subcontractors and suppliers • Demonstrates integrity and professionalism in all communications Operational Support • Completes work within required SLA timeframes • Allocates emails from the Customer Service inbox appropriately • Allocates works to operatives, suppliers or subcontractors • Orders and chases materials • Logs information accurately onto Dynamics • Produces reports to support issue resolution • Raises accurate paperwork for invoices, contra-charges and cheque requests • Builds effective working relationships internally and externally Continuous Improvement • Takes responsibility for personal development • Improves written and verbal communication skills • Suggests more efficient and cost-effective ways of working • Maintains knowledge of products and specifications to support informed customer conversations Additional managerial and leadership responsibilities: None Previous experience of working in a fast-paced Customer Service team Preferred Experience Required • Previous experience within a Customer Service environment would be advantageous • Comfortable working in a fast-paced environment • Confident using databases and internal systems ________________________________________ Salary: £24,999 Allstaff is operating as an Employment Business for the supply of temporary staff, engaging and paying workers directly and supplying to a client. By sending your CV you are consenting to Allstaff processing your personal data for the purposes of providing work finding services, including processing using AI & software solution providers and back-office support.