Internal Sales Advisor
At HSS ProService, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping them get the job done.
We use technology, teamwork and bold thinking to make hiring and buying better for everyone faster, simpler, and more sustainable.
The team you'll join:
At ProService Marketplace, our Fulfilment team is at the heart of connecting customers with trusted supplier partners. As a key part of this dynamic group, you'll gain in-depth knowledge of our products and processes, forming close relationships across our operations network to ensure customers receive what they need, on time and in budget.
During your first 6 months, it will be crucial for you to be on-site at our office in Trafford Park for training and your induction. Once complete you will have the opportunity to work in a hybrid way with 2 days from home. Our Fulfilment team work between 9am and 6pm with an hour lunch.
The impact you'll have:
You'll be a crucial link between our customers and suppliers, ensuring a seamless service. Your expertise will directly contribute to customer satisfaction and operational success.
A typical day:
* Handling all customer requests within agreed SLAs and supporting any logistics queries
* Making recommendations to customers and supporting the ordering process
* Coordinating third-party carrier movements to ensure timely deliveries
* Prioritising preferred suppliers in line with contracts, aiming to maintain positive margins
* Negotiating with suppliers when needed to optimise contract costs
* Educating customers on our diverse divisions to enhance service value
* Meeting and exceeding key KPIs, including job completion rates and margins
What you'll bring:
* Strong customer service experience and logistics knowledge
* Excellent communication skills for building lasting relationships
* Proven multitasking abilities and attention to detail
* Resilience and tenacity to thrive in a fast-paced operational environment
What you’ll get back:
Join a forward-thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision. If you're passionate about being part of an industry disruptor, this is the place to build your career.
* Your birthday each year as annual leave to spend how you want to!
* One day per year, you'll have the option to contribute to local voluntary work, an opportunity to give back to your community
* Training and development - you will get the opportunity to continuously further your career and opt in to courses suited to your role.
* Wellbeing and Healthcare support– you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home.
* A culture of revolution; a chance to be a part of a pioneering change, by driving digital and technological changes to a traditional industry.
* Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
* You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more
Different Perspectives, One Platform
We’re not all the same and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.
Whether you’re starting out, changing careers, or looking for your next big move - if you’ve got the skills and the drive, we want to hear from you.
Not sure you tick every box? That’s okay. We welcome your application even if you don't meet every single requirement. If you have any questions, email us at ProCareers@hss.com and one of our team will be happy to help.
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